Area Service Manager - Fredericksburg and Waynesboro

Trane Italia•Fredericksburg, VA

7d•Onsite

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. The company emphasizes putting the planet first and views sustainability as integral to its business. This role is an opportunity to contribute to making a better future and boldly challenging what's possible for a sustainable world. The position is on-site, requiring 5 days of work at the location.

Requirements

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades)
3+ years experience managing and coaching large teams and organizing work schedules
Project management skills to oversee and drive successful project execution for startups and customer requests
Tech-savvy with expertise in Microsoft applications
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Nice To Haves

Salesforce experience considered an asset

Responsibilities

P&L responsibility
Provide monthly revenue forecasting
Help drive service agreement base growth
Drive repairs/installation/service turnkey growth by partnering with the acquisition team (sales)
Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment
Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work
Oversee the service coordination function to respond efficiently to customers
Ensure technicians’ training and skill level is appropriately balanced to service customers
Leverage resources across the district (including emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements)
Effectively attract, coach, counsel, train and develop all service employees
Drive continuous improvement through company performance management process and technical product training programs available
Develop employee skill levels, including customer service, process and technical skills to the highest degree possible
Confirm margin expectations are met during sales and fulfillment activities
Maximize cash flow by ensuring invoices are generated immediately upon completion of work
Manage expense budgets
Increase utilization of the service team
Ensure that standard service work processes are created and followed
Improve transactional processes impacting the customer experience and increase overall customer satisfaction
Ensure environmental, health and safety compliance within service team
Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites