Area Service Leader - Imaging - Cincinnati, OH

GE HEALTHCARE • OH

121d

About The Position

The Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area. This role will drive the achievement of all operational and commercial business objectives through leading and coaching Field Engineers. This role will partner with the Market Service Director in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers. This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability.

Requirements

• Bachelor's degree from an accredited university, college, or military education program (OR high school diploma/GED with at least 6 years of experience in servicing medical equipment).
• Five years or more of Biomedical Technology and/or Imaging Leadership experience required.
• Previous experience servicing Biomedical Technology required.

Nice To Haves

• MBA or Master’s degree and previous field sales or field service experience.
• Proven leadership and ability to orchestrate resources and motivate teams.
• Direct customer relationship experience.
• Strong business acumen.
• An inclusive leader that builds a connection to the workforce through personal involvement and trust.
• Proven ability to influence and drive change through exceptional written and verbal communication skills.
• Demonstrated tendency to challenge the status quo and drive constant improvement in process.
• Understanding of customer/marketplace and drivers that influence customer behavior.
• Ability to resolve complex issues within functional area and area of expertise.
• Ability to develop and execute multiple priorities and approaches to meet objectives.

Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Directly manage people including hiring and developing talent.
• Utilize in-depth knowledge of a technical discipline and analytical thinking to execute policy/strategy.
• Lead small projects with low risks and resource requirements.
• Convey performance expectations and handle sensitive issues.

Benefits

• Great work environment.
• Professional development.
• Challenging careers.
• Competitive compensation.
• Relocation Assistance Provided.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees