Area Property Manager

S.C. Swiderski • Merrill, WI

1d • Onsite

About The Position

The Area Property Manager, a leadership role at SC Swiderski, successfully combines their knowledge and experience in the Property Management Industry with a talent for guiding, coaching, and developing people, while supervising a team of Property Managers and their assigned properties. A central figure in the success of stakeholders in the properties they oversee, they interact with ownership, on-site service teams, multiple SC Swiderski departments, and tenants, and will ensure that all activities are conducted in accordance with local, state, federal, and equal housing opportunity laws.

Requirements

• Must have 7 years of property management and lease-up experience
• Must have 3 years of property management leadership experience running multiple properties and employee management experience
• Must have valid driver’s license with reliable transportation to and from the property site
• Bachelor’s degree in Business Management or Property Management, or equivalent in education and experience.
• Strong organization skills with the ability to multitask projects through from start to finish.
• Strong communication, organization, and project management skills
• Strong conflict management and problem-solving skills
• Proven history of successfully promoting positive teamwork
• Excellent communication, interpersonal, and leadership skills
• Comfortable with phone outreach and sales.
• Microsoft Office Suite experience and tech savvy
• Possesses a personal affinity for events, hospitality, and community
• The ability to thrive in a fast-paced environment while maintaining excellent attention to detail
• Assertive personality: must have a strong drive to develop those around you, being an inspirational leader
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• A passion for community and “astonishing” customer service
• Passionate, self-starting, intelligent, dedicated, and efficient
• The work schedule for the Area Property Manager requires regular in-state travel with the ability to work 45 - 50 hours per week traditionally Monday – Friday, with occasional hours outside of that range as business necessitates.
• Ability to lift and carry up to 50 pounds
• Ability to stand and walk for long periods of time
• Frequent bending, kneeling, twisting/turning, reaching, crouching, crawling
• Ability to climb stairs
• Comfortable working at various heights

Nice To Haves

• AppFolio experience is helpful
• Experience in hospitality, event planning, marketing, startups, consulting, or related experience with strong operational focus a plus.

Responsibilities

• Maintain competitive occupancy percentages and rents at properties by setting goals and work with the Property Manager daily
• Participate with corporate leadership in strategic planning process and developing strategic initiatives to drive the success of the overall organization
• Develop and update standard operating procedures for leasing operations and develop training plans for Property Management staff
• Drive industry standards of quality; track trends, establish root cause, and create action plans
• Partner with the Facilities Management team to develop processes (SOP’s) and procedures that drive the success of the overall leasing function at SCS through collaboration and innovation
• Monitor Unit Vacancies Reports and upcoming Lease Expirations to provide proactive analysis to the Property Manager and Owner to better manage occupancy
• Understand and monitors portfolio submarkets to maximize revenue growth by comparatively shopping competitors on the phone and in person
• Evaluates how leads-versus-leases ratio is performing at all properties in the portfolio on a daily, weekly, and monthly basis
• Conduct property inspections daily, weekly, or monthly (depending upon the tenure of the Property Manager) and inspecting three or more vacant ready units per property for quality control purposes
• Review property websites for accuracy
• Apply our screening criteria to approve or decline rental applications and oversee the renewal process of expiring leases for your portfolio of properties
• Utilize conflict-resolution techniques for residents regarding rules and regulations, move-out and eviction issues
• Oversee the Security Deposit Transmittal process for move-outs in your portfolio of properties
• Manage an internal group of Property Managers and their teams (Maintenance Technicians, Cleaners & Turnover Specialists)
• Provide area leadership, establish, and maintain effective and productive working relationships of the Property Management team, other SCS departments, and promote positive morale
• Maintain the standard of astonishing customer service with our internal and external customers in all dealings, treating people with respect and care.
• Interview, hire, train, mentor, counsel and create measurable goals for employees in your portfolio of properties
• Effectively encourage, lead, motivate and involve Property Management teams to operate to the best of their abilities and within the guidelines of the company goals
• Evaluate and document employee performance through the performance management process and written reviews providing supplemental training as needed
• Engage each employee with high levels of communication to foster an open and inclusive culture
• Collaborate with the Safety Team on safety programs as warranted due to regulatory changes, industry best practices, and lessons learned from prior projects
• Participate in special assignments – for example: corporate marketing, commercial leases, lease-up, and vendor relations
• Report on weekly performance in team meetings and liaise with leadership team
• Manage effective and timely communication across all internal and external property stakeholders
• Participate in Leasing Department meetings
• Following existing processes and standards (SOP’s), respond in a timely manner to the needs of supportive work groups such as Accounting, Maintenance, HR, Safety, Development, Leasing, Project Management, etc.
• Review all budgets for prospective projects during feasibility
• Drive cost savings recommendations in product design
• Provide weekly reporting, updates, recaps, and data analytics regarding field operations
• Other duties and responsibilities may be assigned, as needed, to produce high-quality, profitable housing
• Collaborate with the Chief Operating Officer on financial measures to ensure project execution within budget

Benefits

• A competitive pay package, and an excellent benefits package: health, dental, life, disability, 401(k), and paid time off (holidays & vacation) await this highly motivated individual.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager