Area Pet Trainer

PetSmart • Hawthorne, CA

81d

About The Position

PetSmart's Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. The Area Pet Trainer will be responsible for training all existing and new Pet Training Instructors for their assigned areas. They will actively seek out pets and pet parents to educate them on the benefits of pet training in accordance with PetSmart's curriculum.

Requirements

• Accredited in PetSmart Training Instructor Course.
• Minimum of 1 year PetSmart training experience.
• 2+ years of retail experience in a customer focused environment.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure, solve practical problems and maintain composure.

Responsibilities

• Actively sell training classes in store, over the phone and online.
• Connect with pet parents to educate them about the benefits of our entire pet training curriculum.
• Recognize associates for their contributions to selling pet training.
• Schedule training classes as outlined by the Company expectations.
• Maintain all paperwork related to pet training.
• Teach classes at times that are optimal to maximize participation.
• Train and certify all new pet training instructors within the assigned group of stores.
• Provide feedback to the District Leader and Store Leader on the progress of the new Pet Trainer's Accreditation process including strengths and opportunities.
• Attend additional education classes as offered by the company.
• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Recommends, informs, and sells merchandise and services.
• Maintains brand standards of the store including but not limited to maintaining the pet training podium, cleaning up after pet accidents, store recovery, collecting carts, etc.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensure the pet training rink and surrounding areas are clean and sanitized.
• Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

Benefits

• Associate discounts and perks
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development Opportunities

What This Job Offers

• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Number of Employees: 5,001-10,000 employees