Area Operations Manager
About The Position
The Area Operations Manager’s (AOM) primary responsibilities are customer satisfaction and exceeding the business plan of their area business unit. The primary duties are to provide leadership for the Technical Services teams, to support the sales process, and to develop Technical Services associates. The operational decisions made at this level will be conducted within the business plan, budget, policies, and procedures, all while promoting the core values of the company.The AOM directly manages the Technical Services Manager, Supervisors and the Project Managers. This is anywhere up to 10-15 direct reports. They carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems The AOM must possess leadership, managerial, business and financial planning, customer, employee relations and technical skills. Educational and experience background should consist of leadership, management, business, and technical electronics training or experience The Area Operations Manager must develop and maintain relationships with employees, key customers, and multiple subcontractors Previous A/V, Broadcast, or Building Systems with IT systems integration, project management, operations management, and service experience are required Previous P&L experience. Must have experience in goal setting, performance reviews, employee development and recruiting.
Requirements
- Leadership skills
- Managerial skills
- Business and financial planning skills
- Customer relation skills
- Employee relation skills
- Technical skills
- Leadership, management, business, and technical electronics training or experience
- Develop and maintain relationships with employees, key customers, and multiple subcontractors
- Previous A/V, Broadcast, or Building Systems with IT systems integration, project management, operations management, and service experience are required
- Previous P&L experience
- Experience in goal setting, performance reviews, employee development and recruiting
Responsibilities
- Provide leadership for the Technical Services teams
- Support the sales process
- Develop Technical Services associates
- Manage Technical Services Manager, Supervisors and the Project Managers
- Interviewing, hiring, and training employees
- Planning, assigning, and directing work
- Appraising performance
- Rewarding and disciplining employees
- Addressing complaints and resolving problems
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
