Area Operations Manager

Family Resource Home Care • Denver, CO

5d • $90,000 - $100,000 • Onsite

About The Position

The Area Operations Manager is responsible for supporting and overseeing operations across multiple branches within their assigned region. This role partners closely with Branch Managers and regional leadership to drive performance, support teams, and ensure consistency in service delivery. This position reports to the Regional Vice President of Operations.

Responsibilities

• Oversee day-to-day operations across assigned branches
• Step in to support leadership gaps, new branch launches, or performance challenges
• Monitor key metrics including service hours, unassigned hours, caregiver retention, and overall branch performance
• Support leaders in building and executing action plans to meet goals
• Ensure consistency across branches with policies, systems, and service standards
• Partner with clinical teams where applicable to align operations and care delivery
• Coach and support Branch Managers, Client Care Supervisors, and Caregiver Managers
• Support onboarding and development of new leaders
• Reinforce expectations around communication, accountability, and service quality
• Step in to support performance conversations and problem solving as needed
• Support teams in delivering timely, high-quality care
• Assist with escalated client or caregiver concerns
• Drive initiatives that improve caregiver engagement and retention
• Partner with branch leadership and finance to monitor budgets and performance
• Ensure compliance with internal policies, state regulations, and licensing requirements
• Support audits, surveys, and corrective action plans
• Step in as acting Administrator during leadership gaps or new branch openings
• Partner with regional leadership on strategic planning and growth
• Participate in company initiatives and process improvements
• Work cross-functionally with Recruiting, HR, Finance, and Compliance

Benefits

• Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
• 11 Paid Holidays: Celebrate holidays with family and friends without worry.
• Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
• Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
• 401(k) Plan: Secure your financial future with our retirement plan, including company matching.
• Health Savings Account: Manage your healthcare costs effectively.
• Employee Assistance Program: Support for personal and professional challenges.
• Work Equipment: Company-provided computer and office setup.
• Bonus Program: Opportunity to earn bonuses based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees