Area Operations Manager (West Cleveland, OH)

Dent Wizard•Cleveland, OH

22h•Onsite

About The Position

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. Reporting to a District Manager, Area Operation Manager is a front-line management position responsible for overseeing and leading DW operations within a defined geographic area. AM is responsible for fulfillment of services to customers and leading technicians. At Dent Wizard, we've dedicated ourselves to perfecting the art of automotive reconditioning for over three decades. We're more than just a service provider, we're a team of skilled artisans, affectionately known as "Wizards," who turn everyday vehicles into works of art. We take pride in our reputation and company values of Integrity, Innovation, Customer Devotion, and Excellence. Whether you're considering a career with us or seeking our services, Dent Wizard is your trusted partner for all things automotive reconditioning. Welcome to the magic behind the Wizardry!

Requirements

Combined minimum experience of 3 years in a district route and auction leadership role required
Profitable management of a P&L of at least $1.5M in revenue annually
Experience managing other leaders and staffs of 20+
Travels overnight approximately 10 – 20%
Result-driven
Positive, motivating leadership style
Flexible, resilient, diplomatic, tolerant
Active listener: credible and persuasive communication style that empowers others and leads decisively
Successful strategy implementation and results

Responsibilities

Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.
Expediently and professionally address all customer, operational, and performance concerns.
Walk customer inventory to identify future workload requirements and QC repairs.
Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
Closely support direct reports/managers optimizing production and day-to-day operations.
Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.
Partner with DM and DSM to sell new customers and maximize existing business opportunities.
Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.