Area Operations Director

Smart Care Equipment Solutions

109d

About The Position

The Area Operations Director will provide direction and leadership for up to four markets within a defined geographic region. The primary purpose is to manage the defined business segment, grow the business at a targeted rate, deliver upon divisional profit expectations, and serve in a leadership position.

Requirements

• Bachelor’s Degree
• 5-7 years of managerial/supervisory experience
• Previous leadership experience managing professional / management level associates
• Previous P&L accountability (minimum $7.5 Million responsibility)
• Must be able to travel 25-50%

Nice To Haves

• MBA
• Previous experience managing a decentralized service workforce.
• Previous experience in foodservice or equipment repair industry.
• Previous experience managing direct customer relationships.
• Excellent interpersonal and communication skills including sales ability.
• Demonstrated experience developing strategic growth and service initiatives.

Responsibilities

• Provides direct leadership and management of assigned districts, ensuring associate development and accountability to divisional goals and objectives.
• Effectively hires, trains, develops and coaches associates to operate as a high performing team, providing one-on-one coaching to improve their skills and abilities, as well as adherence to company policies, procedures, and objectives.
• Builds and maintains sales growth within the assigned markets.
• Builds and maintains customer relationships to drive long term success in assigned markets.
• Engages with Associates to drive an Employer of Choice culture for technicians and support team.
• Implements corporate account programs and service protocols, ensuring service excellence per contractual commitments.
• Maintains direct P&L responsibility for their assigned markets, driving revenue growth while maximizing profitability.
• Ensures that all policies and procedures regarding Safety are in place within assigned markets.
• Leads our Safety First culture.
• Drives business performance by utilizing data analytics and insights to identify trends, forecast outcomes, and develop actionable strategies that support organizational goals and improve operational efficiency.
• Implement and monitor performance metrics, streamline workflows, and provide tools and training to maximize technician efficiency, ensuring high-quality service delivery and increased customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees