Area Office Manager
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About The Position
The Area Office Manager reports to an Assistant Director for one of the residential communities on campus comprising approximately 4 - 12 residential buildings (per/area) accommodating over 1,100 - 1,600 students. There is a significant functional relationship with other units, most particularly with the Housing Administration area. The incumbent is accountable for the administrative management and coordination of activities related to the overall operations and services of the Residence Hall(s)/Apartment office(s). This includes, but is not limited to: ensuring and maintaining compliance to Campus Residences' policies and procedures and respective resolution of resident complaints, shared billing responsibility for a $7 million or more annual revenue stream and accurate supervision, utilization and manipulation of various computerized data systems including financial, facilities and student records. This position may supervise Graduate and clerical support staff. The selected candidate will also need previous experience supporting a diverse client/customer population. The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving.
