Area Manager: Alohas (Footwear)

Leap • New York City, NY

2d

About The Position

Come take this leap with us. Your ideas, thinking, and voice are wanted. The Role: The Retail Success Area Manager drives store performance through direct operational leadership of one store and oversight of up to 4 stores. This role ensures operational excellence, strong financial results, and exceptional experiences for brand partners, store teams, and shoppers.

Requirements

• Lead primarily from a designated home store while providing oversight and support to additional store locations within the region.
• Demonstrated success in multi-unit or high-volume retail leadership, with a strong ability to build and maintain relationships across internal teams, store staff, and external brand partners.
• Proven ability to lead and inspire remote, multi-store teams, driving elevated client experiences, operational excellence, and consistent business performance across markets.
• Willingness and ability to travel regularly throughout the market to support store teams, activations, and operational priorities.
• Ability to travel out-of-state up to twice annually for training, team development, and leadership events.
• Must be 18+ years of age.
• Comfortable maintaining active floor presence while supporting stores, including standing/walking for extended periods and lifting up to 50lbs or using ladders when necessary.

Responsibilities

• Retail Performance & Operations Oversee a select group of stores, managing store performance and applying strategies to improve sales, customer satisfaction, and operational processes.
• Implement sales strategies tailored to the local market, utilizing customer data to drive store performance indicators, including foot traffic, conversion, units, and average transaction values.
• Ensure stores meet Leap's operational standards, including visual merchandising, inventory accuracy, and customer experience.
• Identify operational challenges impacting store performance and partner with the Director, Retail Success to develop scalable plans to address inefficiencies.
• Team Development & Management Directly manage a store team, as well as other Store Managers, providing guidance on customer service, sales performance, and professional development.
• Lead and manage recruitment, training, and retention efforts to build strong, engaged teams.
• Assist with day-to-day store management and act as a resource for addressing performance challenges or team needs.
• Brand & Account Management Support internal teams assisting with performance insights and supporting their objectives.
• Lead, coach, and motivate store managers and their teams to meet and exceed sales targets and performance expectations.
• Conduct regular store visits to ensure consistency in operational processes, visual merchandising, and customer service standards.
• Partner closely with the Retail Director on store performance, providing business insights, and strategies to achieve sales, customer service, and operational standards.
• On occasion serve as a point of contact for the brand, providing feedback and reporting on store performance.
• Participate in regular brand check-ins with Retail Director to share insights and identify opportunities for growth and improvement.
• Cross-Functional Collaboration & Influence Provide feedback from the field to support brand and store-level initiatives, helping drive performance and customer experience.
• Report on key performance indicators and provide regular updates to the Retail Success Manager or Retail Director.
• Consistently meet or exceed sales and operational targets within the assigned stores
• Employee retention, employee engagement, roles filled

Benefits

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• Healthcare benefits (medical, dental, vision)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed