Veterinary Hospital, Area Manager

Sharon Lakes Animal Hospital•Charlotte, NC

10d•$80,000 - $100,000

About The Position

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview The Hospital Area Manager provides strategic and operational leadership across five hospital locations while being primarily stationed at one designated home hospital. This role works closely with Hospital Managers, Veterinarians, and the Regional Manager to develop high-performing teams, drive revenue growth, manage costs, and ensure operational excellence. The Area Manager fosters a culture of accountability, collaboration, and high-quality patient care while ensuring consistency, compliance, and alignment with organizational goals across all assigned hospitals.

Requirements

Bachelor’s degree in business, healthcare management, or a related field strongly preferred
Minimum of five (5) years of multi-site or senior hospital/practice management experience, including at least three (3) years in a leadership role
Experience in veterinary, healthcare, or service-based multi-unit environments strongly preferred
CVPM, MHA, or similar certification preferred
Equivalent combination of education, certification, training, and/or experience may be considered

Nice To Haves

Strong customer service orientation with the ability to model and reinforce service excellence
Proficiency in Microsoft Office products (Word, Outlook, Excel) and organization-specific systems
Ability to establish and maintain productive, collaborative relationships across multiple teams and locations
Excellent time management and organizational skills
Ability to travel regularly between hospital locations
Flexible scheduling required; may include occasional weekends or holidays
Ability to work in a hospital environment with sick animals, hazardous materials, cleaning chemicals, anesthetic gases, zoonotic diseases, and unpleasant odors
Physical requirements may include standing, walking, bending, lifting, and carrying animals up to 50 pounds
Other duties and responsibilities as assigned by management

Responsibilities

Oversees the day-to-day operations of five hospital locations; ensures consistent execution of policies, procedures, and standards
Coaches, develops, and supports Hospital Managers to achieve operational, financial, and people-related goals
Drives revenue growth and expense control across all locations, including labor, inventory, and controllable costs
Reviews revenue, labor, payroll, EBITDA, and operational performance against budget; develops corrective action plans as needed
Partners with Hospital Managers and Veterinarians to support efficient, profitable operations while maintaining exceptional patient care and customer service
Leads onboarding, integration, and performance stabilization of newly acquired or newly opened hospitals
Works closely with the Regional Manager and PetVet Care Centers support teams to ensure compliance with all administrative, financial, and regulatory requirements
Oversees workforce management practices across hospitals, including labor optimization, overtime management, and staffing strategies
Supports recruiting, hiring, training, retention, and succession planning for hospital leadership and key roles
Conducts regular performance reviews, provides constructive feedback, and addresses performance or personnel concerns in partnership with HR and Regional leadership
Monitors employee engagement, turnover, and internal promotion readiness; implements initiatives to strengthen retention and culture
Ensures proper inventory management systems are in place and consistently followed across all locations
Oversees facility condition and physical upkeep; identifies capital improvement opportunities and partners with leadership on CapEx planning and ROI
Strengthens communication and collaboration between Hospital Managers, Veterinarians, and support teams
Supports medical professional (DVM) engagement, retention, and scheduling strategies
Assists in the resolution of escalated client or patient concerns when appropriate
Reviews hospital KPIs and operational results on a regular cadence with leadership; accountable for achieving assigned goals
Performs other duties and responsibilities as assigned by the Regional Manager