Area Manager - Floor Care Experience

Velociti Services•Phoenix, AZ

19d•$55,000•Onsite

About The Position

An Area Manager at Velociti Services is responsible for leading and overseeing all contracted floor care and custodial operations within an assigned airport terminal or group of facilities. This role ensures all services are delivered safely, efficiently, and in full alignment with client expectations, regulatory requirements, and budgetary goals. The Area Manager provides direct leadership to Machine Operators, Floor Technicians, and support staff, while driving operational excellence, quality assurance, and continuous improvement across all service areas.

Requirements

Valid driver’s license
Ability to pass Motor Vehicle Report (MVR)
Ability to pass pre-employment drug screen and background check
High School Diploma or GED required
Strong floor care experience required, including operation of commercial floor machines (auto scrubbers, burnishers, extractors, etc.)
Proven knowledge of custodial and commercial cleaning practices, with a focus on large, high-traffic environments
Demonstrated ability to manage multiple sites or large-scale operations
Minimum of 3 years of customer service experience in a client-facing environment
Strong leadership presence with the ability to motivate, coach, and hold teams accountable
Ability to communicate effectively with all levels of client and internal management
Proficiency with basic computer systems and technology for reporting, scheduling, and communication
Excellent organizational, problem-solving, and decision-making skills
High attention to detail and commitment to quality standards
Ability to prioritize, delegate, and adapt quickly in a fast-paced, dynamic environment
Demonstrated professionalism, integrity, and confidentiality in all interactions
Strong time management and multitasking capabilities
Collaborative mindset with a proactive, solution-oriented approach
Applicants for this role must be able to: Lift boxes and packages weighing up to 60 pounds
Lift, bend, squat, and stretch to move boxes, parcels, and shipments
Climb small to medium flights of stairs multiple times a day
Standing for extended periods of time
Working conditions may consist of extreme exposure to heat/cold weather conditions, involving both indoor and outdoor tasks
Occasional exposure to hazardous environments and conditions might be experienced

Nice To Haves

Experience in the janitorial or facilities services industry preferred, with airport or transportation hub experience a plus

Responsibilities

Lead, coach, and develop frontline teams including Floor Technicians and Machine Operators to ensure high performance, accountability, and adherence to standards
Oversee all floor care operations including machine scrubbing, burnishing, polishing, carpet care, and specialty services within a high-traffic airport environment
Ensure all services are performed in accordance with contract specifications, airport regulations, and safety compliance standards (including TSA and site-specific requirements as applicable)
Serve as the primary point of contact between the client, airport stakeholders, and Velociti Services leadership
Conduct routine inspections and audits to ensure quality control, proper chemical usage, equipment operation, and adherence to scope of work
Manage labor, scheduling, and resource allocation to ensure efficient operations within budgetary guidelines
Monitor and maintain inventory of supplies, chemicals, and equipment; ensure all tools are operational and properly maintained
Promote and manage On-The-Job (OTJ) work opportunities, ensuring timely execution, documentation, invoicing, and payment follow-through
Identify operational gaps and implement process improvements to enhance service delivery, safety, and efficiency
Enforce safety protocols through regular observations, training, and incident prevention measures
Support recruiting, onboarding, and training of new team members to maintain staffing levels and service continuity
Maintain accurate reporting, documentation, and communication with internal leadership and client stakeholders
Perform additional duties as assigned to support operational success
Other duties as assigned or requested

Benefits

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:
Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
Short-Term Disability Insurance
Medical and Dental Insurance
Additional Life and AD&D Insurance
Supplemental Short-Term Disability Insurance
Long-Term Disability Insurance
Hospital Indemnity, Accident, and Critical Illness Insurance
401(k) Retirement Plan available for all team members
Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.