Affordable Housing Area Manager (Multifamily)

Asset Living•Phoenix, AZ

About The Position

The Area Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. As a Area Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Requirements

High School Diploma or Equivalent; Bachelor’s degree preferred or four year’s experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to understand and perform all on-site software functions; basic computer skills required.
Must have basic knowledge of Fair Housing Laws and OSHA requirements.
Must have reliable transportation due to the emergency on-call requirement.

Nice To Haves

TAX CREDIT/AFFORDABLE HOUSING EXPERIENCE PREFERRED
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

Responsibilities

Personnel Management
Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
Complete weekly/daily office & maintenance staff schedules and assignments
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Financial Management
Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
Develop yearly operating budgets/forecasts
Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis.
Monitor the timely receipt, reconciliation, and coding of all vendor invoices
Ensure property closeout is completed on time and ownership financial reports are accurate
Strategic Leasing Management
Develop yearly marketing plan and utilize marketing strategies & systems
Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Administrative & Maintenance Management
Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
Will head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability.
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)