Area Manager

McInnis Inc.•Boston, MA

35d

About The Position

As the Area Manager you will provide multi-unit leadership, operational oversight, and team development across 3–5 locations. This role ensures consistent execution of the Sally’s Apizza brand, operational excellence, strong financial performance, and exceptional guest experiences. The Area Manager acts as a strategic operator, culture ambassador, and coach to location leadership teams while supporting expansion across the region.

Requirements

Strong Computer Skills (Microsoft Office, Brink POS preferred).
Ability to work effectively over Microsoft Teams and other online work collaboration tools.
Experience using online staff scheduling platforms.
Experience using 3rd party delivery services.
English
A minimum of 5 years of proven success as a General Manager in a restaurant setting.
Comprehensive understanding of restaurant operations and financial statements.
ServeSafe Certified
TIPS Certified
This is a corporate role; however, it will require you to travel daily to restaurants throughout your assigned Area.
Ability to travel to restaurant locations outside of your area to assist with new store openings when needed.
Your scheduled workdays will be Tuesday – Saturday, unless otherwise dictated by the needs of a restaurant in your area.
This is a hands-on position that requires 50% of your week be spent actively engaged in service on the floor of our restaurants.
The remaining 50% will be spent in an administrative capacity, working with the General Managers and Director of Operations on strategic initiatives.
Must be able to work on your feet for up to 10 hours at a time and be able to lift 50lbs.
Must be available days, nights, weekends, and holidays.

Nice To Haves

Basic Spanish (preferred but not required)
Multi-Unit management experience (preferred but not required).

Responsibilities

Brand & Culture Leadership
Fully understand and embody the Sally’s Apizza culture, heritage, and historical evolution of the brand.
Promote a culture of hospitality, excellence, and accountability across all locations.
Serve as a role model of professionalism, uniform standards, communication, and punctuality.
Operational Leadership
Conduct consistent weekly site visits to evaluate operational performance, store cleanliness, team execution, and adherence to brand standards.
Support locations by working in-store shifts when needed to cover management PTO, sick time, or operational gaps.
Mentor General Managers as a subject matter expert, ensuring full adherence to systems, policies, and procedures.
Offer actionable feedback and coaching to assist managers in resolving operational challenges.
Provide consistent Development Plans for all Management Team members.
Communicate daily restaurant updates, issues, and priorities to the Regional Manager.
Effectively manage your own weekly schedule in both the location scheduling software as well as your Microsoft Calendar.
Courageously hold managers accountable for performance, behavior, and adherence to standards.
New Store Openings & Growth Support
Assist in pre-opening planning, staffing, training, and operational preparation for all new locations in the New England region as needed.
Serve as an active member of the opening Management Team for new store launches within your area.
Serve as an active member of the opening Management Team for new store launches outside of your area as needed.
Help implement new systems, menu rollouts, and process enhancements efficiently across all assigned restaurants.
Team Leadership & Talent Development
Directly support, coach, and develop General Managers and the Restaurant Management members.
Recruit, hire, and train new managers within your assigned area.
Support succession planning by identifying high-potential talent and developing future leaders.
Partner with HR on employee relations, training, coaching, and compliance matters.
Financial Performance & Administrative Management
Work with the Regional Manager and General Managers to create annual restaurant-level budgets.
Review and approve weekly schedules to ensure alignment with labor targets and financial goals.
Work with Finance and Operations Teams to review and approve end-of-period inventories in R365 to ensure accuracy and cost controls.
Analyze P&L statements, labor metrics, inventory data, and other key performance indicators.
Implement cost-control strategies, labor optimization initiatives, and operational efficiencies as they align with Sally’s Apizza processes, and philosophy.
Guest Experience & Brand Standards
Ensure delivery of exceptional guest experiences and timely resolution of escalated guest concerns.
Maintain brand standards for service, hospitality, cleanliness, and product consistency.
Conduct service assessments and implement improvement plans where needed.
Cross-Functional Collaboration
Work closely with Culinary, Facilities, Marketing, HR, and other departments to ensure smooth operational coordination.
Support implementation of new technologies, equipment, systems, and company-wide initiatives.