Area Manager Retail Security

Allied Universal • Irving, TX

1d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal® is hiring an Area Manager. The Area Manager is responsible for the day-to-day operational management of an assigned client portfolio.

Requirements

• High school diploma or equivalent, or a minimum of five (5) years of work history in any field
• Current state driver’s license if driving a company or client-owned vehicle
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of three (3) years of security management experience
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Ability to maintain correspondence, discussions, and materials with discretion
• Outstanding oral and written communication skills

Nice To Haves

• College degree in Sales, Marketing or Business
• Law enforcement and/or military experience

Responsibilities

• Act as the primary client contact for assigned portfolio of accounts; responsible for regular face to face client interaction and proactive resolution of any operational issues at assigned client base; maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches and other special events
• Define, address, and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items
• Responsible for Account Operator duties for assigned portfolio of accounts, including setting up and managing weekly schedules, inputting payroll, tracking job openings on approved operations report, initiating open requisitions with field recruiting in the applicant tracking system, evaluating applicants, scheduling and conducting interviews, and hiring qualified applicants to fill open post positions
• Selection and placement of direct reports; design and implement career development as well as performance improvement plans
• Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of rovers or contingent workforce for backfill of vacant positions as needed
• Ensure all post requirements are current and complete at assigned portfolio, including current post orders, training and licensing compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards
• Ensure that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently
• Manage new account startups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in startup activities to ensure a smooth transition
• Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio
• Attend and actively participate in management meetings within region and at corporate; observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or companywide

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees