Area Manager- JBLM

Liberty Military Housing • North Fort Lewis, WA

1d • $105,000 - $110,000

About The Position

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.
As a Liberty Military Housing Area Manager, you will be responsible for the overall operations of a portfolio of multi-family residential communities. You will provide direction to the leadership team at a large district or area, with a strong focus on coaching performance that drives customer satisfaction and financial results. Your position requires full knowledge of property operations and is accountable for the portfolio’s overall business results that include an emphasis on customer service, employee performance, while delivering on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

Requirements

• Position requires a minimum of 5 years’ experience in property management, including supervisory responsibilities, multi-site or regional property management role preferred.
• Must have proven success demonstrating leadership, staff development, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.
• Ability to encourage a positive and collaborative team environment.
• Experience with and full understanding of budgets and financial operations.
• Effective communication and interaction with management team, military partners, subordinates, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.
• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Must possess a valid driver's license.
• Ability to operate a company or personal vehicle or electrical cart.
• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

Nice To Haves

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Fair Housing certification – must obtain Fair Housing certification within 2 weeks of employment.

Responsibilities

• Manage the budget and achievement of operational, financial and occupancy goals for a portfolio.
• Conduct property visits regularly to provide District management team with recommendations and observations to improve the property, marketing and leasing.
• Oversee Capital Expenditure projects for the portfolio (i.e. approvals, letters, tracking, scheduling, and inspections).
• Make strategic changes to improve property operations, decrease expenses and ensure quality of service standards are being followed.
• Work in conjunction with Asset Management team to create and evaluate property budgets and performance goals, evaluate capital needs and planning capital projects.
• Prepare annual and monthly budgets for income and operational costs, prepare monthly reporting packages, develop plan and budgets for needed capital improvements and property repairs and maintenance.
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, Dayforce, etc.).
• Administer and approve payroll for each portfolio property.
• Prepare, review and approve all required reports including occupancy, collections and bonus reports.
• Prepare all relative reports and ensure on-going compliance enforcement through evaluation of property files to determine that the residents meet the communities’ screening criteria, adhere to OSHA regulations, that all paperwork and ID’s are contained in the resident file.
• Coordinate/Participate in District and other relevant meetings.
• Manage compliance reviews and physical inspections.
• Work with district management staff to ensure proper response, reporting and handling of all portfolio emergencies with staff, residents, buildings, etc. are within LMH’s standard operating procedures to minimize liabilities.
• Include/involve senior regional management, military partners or base command (when applicable) regarding urgent or emergency issues pertaining to the community or residents.
• Assist with legal issues including small claims cases and eviction.
• Participate in the screening and approval of hiring on-site personnel including office and maintenance staff and any related contract employees to assist in essential job duties and responsibilities.
• Provide leadership, guidance and support to District management staff and site team. Evaluate the efficiency of staff and ensure that on-going training, coaching, counseling, and supportive leadership is provided.
• Interviewing and hiring approval of property staff.
• Ensure action plans are administered on a timely basis related to employee performance issues.
• Manage performance and discuss concerns regularly of all direct reports and team members.
• Document and communicate employee situations/concerns with regional management and take appropriate action as needed.

Benefits

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 11 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Quarterly & Monthly Bonus Incentives
• Career Growth Opportunities. Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future.
• Life and AD&D Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed