Starbucks Area Manager, Philadelphia

Gopuff•Philadelphia, PA

14h

About The Position

The Area Manager (AM) role is crucial to contributing to the success of Gopuff’s Starbucks Licensed Store Team by providing consultative support and service to a group of delivery only cafes and their respective teams. We expect the AM to support multiple units (5-15). You drive and influence performance by providing teams timely coaching, feedback and critical support that builds capability. Food Safety Manager Certification (CFM) is preferred What We Offer Medical/Dental/Vision Insurance (for full-time employees) 401(k) Retirement Savings Plan 25% employee discount & FAM Membership Vacation and Sick Time for eligible employees EAP through AllOne Health (formerly Carebridge)

Requirements

5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service
5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
3+ years of experience in a customer service oriented role
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
Strong organizational, interpersonal and problem solving skills

Nice To Haves

Food Safety Manager Certification (CFM) is preferred

Responsibilities

Grow a portfolio of successful businesses by developing strategies to achieve each site’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.
Lead a team of leaders by motivating, coaching and strengthening team leaders, operators and business owners.
Serve as a resource by providing expertise on key customer issues, team staffing and management, store operations and company policies and procedures.
Train and develop processes to implement systems, hold team members accountable and develop growth internally.
Understand the drivers for sales within your cafes. Review important KPI’s weekly with your team and proactively work to meet your goals.
Support the future launches inside and outside of your area by being available to train new teams as required
Displays a customer-first attitude by training and holding teams accountable for delivering both Gopuff and Starbucks legendary customer service.
Demonstrates a professional and calm demeanor at all times - especially during periods of high volume and stress.
Cultivates and maintains a positive vibe within the all teams.
Coaches and directs Gopuff Starbucks teams to help reach operational goals.
Acts as an objective observer to identify problems, concerns and opportunities for improvement.
Provide leaders with coaching, feedback, and positive reinforcement to build effective teams
Develop and maintain positive relationships with employees in your Area by understanding and addressing individual motivation, needs and concerns.
Recognize and reinforce individual and team accomplishments by using existing programs as well as by finding new creative and effective methods of recognition.
Ensure team members adhere to legal and operational, and state health department compliance requirements
Develop strong relationships with MFC partners in the district to ensure smooth operations.
Work closely alongside the GM, OA’s, Dispatch and Drivers Ops teams to achieve target KPI’s