Area Manager- Perrysburg Ohio Market

Omni Fiber • Perrysburg, OH

21h

About The Position

Area Manager Job Summary: As Area Manager, you will lead Field Service teams and external contractors (as applicable) supporting projects, outside plant maintenance, and the installation and repair of customer products and services. You will drive premier customer service, technical excellence, and professionalism, while delivering key operating metrics (customer experience, QA, inventory, technician development, and budget). You will also manage front-line escalations-including customer and community issues-and oversee local vendor selection and management for drop contractors and network maintenance vendors.

Requirements

• Bachelor's degree (or higher) -OR- 4+ years professional work experience.
• Must have and maintain a valid driver's license.
• 3+ years in the telecom industry.
• 2+ years' experience in a supervisory role or equivalent leadership experience.

Nice To Haves

• Strong technical background plus a focus on delivering broadband based services with superior customer service.
• Demonstrated focus on employee safety.
• Must be able to coach a team of internal direct reports and contractors during emergency conditions such as network outages and cable breaks.
• Excellent problem-solving skills, strong leadership ability, and interpersonal skills necessary.
• Must enjoy working with people and team building.
• Computer proficiency is required.
• Must be able to multi-task and maintain a sense of urgency related to each separate issue.
• Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.

Responsibilities

• Direct activities and personnel necessary for the proper installation and repair of Omni Fiber products and Services to ensure customer expectations are met.
• Provide leadership to direct team and all other teams involved in Network growth, maintenance and customer service activities that creates and maintains a challenging and rewarding environment.
• Assist Network Services in the planning and execution of all capital projects to ensure they are completed in a timely and cost-efficient manner.
• Ensure compliance with all Omni Fiber policies, processes, and procedures.
• Maintain good working relationships with all adjacent teams.
• Ensure the team maintains proper understanding of Omni Fiber's goals and is coached through process improvements as those needs arise.
• Management point of contact for all Omni Fiber network equipment and customer related issues in specific market(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees