Area Manager, Central Oregon

AvantStay•Powell Butte, OR

1d•$70,000 - $80,000

About The Position

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. As an Area Manager, you will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position requires close proximity to the market with frequent travel to various sites within the designated area.

Requirements

5+ years of property management experience, ideally with multi-site locations and exposure to working with decentralized teams
3+ years of experience in people management
Reliable snow-ready vehicle and a valid driver’s license
Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to execute on light maintenance needs
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
Basic skills in Microsoft Office (Excel, Word & PowerPoint)

Nice To Haves

Experience in hospitality and/or real Eestate and Accredited Residential Manager (ARM) designation are a plus
Homeowner relations experience are a plus

Responsibilities

Directly supervising and managing market staff, including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel.
Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping them apprised of the status of their property.
Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure guest and homeowner satisfaction.
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market.
Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary.
Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.
Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if market staff are unavailable.
Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
Being part of rotating “On Call” after hours for market support.