Area Manager

Hoffman & Hoffman Inc • Virginia Beach, VA

13h

About The Position

The role of the Area Manager is to lead and manage the day-to-day operations of the local Technical Services Team.
The Technical Service Team will vary based upon the size of the local business but typically consists of Area Team Leaders(s), field HVAC service technicians, dispatcher(s), biller(s), superintendent/project manager(s), etc.
Technicians, and other field personnel, will report directly to the local Area Manager. Local administrative support (if any) report directly to the Director of Administrative Operations but have a dotted line to the Area Manager.
The Area Manager along with the team leader and Director of Technical Operations will have visibility and full responsibility for the local Profit and Loss results.
The Area Manager will be the primary point of contact to support local service sales, field operations, and administrative efforts.
Occasionally, it may be necessary for the Area Manager to assist HVAC service technicians in the field.

Requirements

• Minimum 5+ years of HVAC experience (10 years preferred).
• Excellent customer service skills.
• Strong analytical, interpersonal & communication skills.
• 5+ management experience.
• Clean Driving Record
• Excellent organizational skills with an ability to think proactively and prioritize work.
• High attention to detail and accuracy.
• Strong time management skills.
• Strong problem solving and analytical thinking skills.
• Work independently and with team; consistently meet deadlines.
• Ability to work occasional evenings and weekends.
• Ability to travel occasionally, with some overnight stays.
• Successfully build relationships (including remotely), strong people skills.
• Provide prompt solutions, highly responsive and superior customer service to inquiries and requests.
• Ability to effectively use Excel, Word, Outlook, and basic computer skills or the ability to learn them quickly.
• Ability to effectively lead small teams.
• Must possess or be able to obtain an EPA mandated card for safe refrigerant handling. Universal certification preferred.

Nice To Haves

• Prior service management experience preferred, but not required.

Responsibilities

• Gain and maintain customer and team member trust and confidence.
• Coach and mentor local HVAC Service Technicians.
• Effectively manage and lead assigned technicians. In larger markets, the Area Manager may also need to manage and provide guidance to a local Field Operations Coordinator(s).
• Work with service coordinator (dispatcher) to determine most efficient work assignments: best pair skill sets for start-ups, quoted jobs, service agreement lead technician, service calls, etc.
• Constant interaction (in-person, phone, email, text, etc.) with customers, coordinators, technicians, etc. as needed to keep information flowing and the work in the field moving forward in the most effective and cost-efficient manner.
• Communicate daily status of high-profile jobs to necessary parties (coordinator, owner, sales engineer, etc.).
• Audit and approve timesheets and other supporting documentation for all direct reports. In detail, check technician Field Reports to ensure all hours are properly recorded, work description is detailed and accurate, purchases are noted, and all supporting documents (receipts, packing slips, startup reports, equipment log sheets, warranty reimbursement forms, etc.) have been completed and are accurate. Effectively communicate as required with appropriate parties until all errors and omissions have been resolved.
• Follow up with appropriate party (coordinator, owner, sales engineer, etc.) on items on Field Report that need to be rescheduled, repairs that need to be quoted, etc.
• Review job costs and advise on billing with local Service Administrator prior to posting of invoices.
• Along with the Director of Technical Operations and Team Lead, manage job profitability (Gross Margin/Gross Profit) review of team’s performance and held accountable for their team’s financial success.
• Monitor Work In Progress (WIP) and advise technicians/admin team to answer questions for any backlog and billing issues.
• Develop and maintain a strong relationship with local Sales Team to drive customer satisfaction and repeat business. Remain proactive and fully engaged in customer account management.
• Lead and/or assist service technicians and Sales Representatives in determining scope of work for quoted jobs such as unit changeouts, major equipment overhauls, service agreements, etc.
• Interact frequently with Tier One customers and assist in developing their budget for HVAC maintenance, repairs, and replacements.
• Collaborate with Director of Administrative Operations and local Administrative Team to provide cohesive, accurate, consistent, and repeatable administrative efforts and positive results.
• Work with Human Resources in the interview and hiring processes as well as any coaching/disciplinary needs that may arise with direct reports
• Annual (or more frequent if required) review of individual technician performance.
• Must be able to operate a company vehicle and adhere to company driving policies, rules, and regulations.
• Must be diligent in properly caring for and maintaining a company vehicle.

Benefits

• 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed