Area Manager

BRIGHT DIRECTION DENTAL LLC•Lansing, MI

72d•Onsite

About The Position

Bright Direction Dental (BDD) is proud to collaborate with outstanding dental practices across Illinois, Indiana, Michigan, Ohio, Missouri, and Wisconsin. We thrive in a dynamic environment filled with dedicated dental professionals. Our teams are committed to fostering strong relationships and delivering top-tier care to our valued patients. We firmly believe that the key to providing consistently excellent service and support lies in the work ethic and values of our team members. Are you ready for a new challenge? If you're interested in advancing your career in dental practice management and seeking a rewarding and challenging role in the dental industry, this opportunity is perfect for you! The Area Manager is responsible for overseeing the performance, efficiency, and culture of multiple dental practices within the Lansing/Birch Run/Traverse City, MI region. This role ensures each office is aligned with organizational standards, goals, and values while supporting practice leaders and clinical teams in delivering exceptional patient care. The Area Manager will act as a key liaison between the offices, the providers and the BDD Support Team, promoting a positive work environment, coordinating resources, and implementing operational best practices to support the growth and success of the company. Bright Direction Dental is proud to offer a comprehensive benefits package designed to support the health and well-being of our employees. Full-time employees (working 30 or more hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits. In addition, all employees-both full-time and part-time-are eligible for paid time off, holiday pay, and participation in our 401(k) retirement savings plan, which includes a company match. We are committed to providing valuable benefits to meet the diverse needs of our team.

Requirements

Previous dental practice management experience
Computer/technology literacy
Experience with multiple dental PMS
Experience managing practices with PPO programs
Dental multi-site management experience OR dental management experience
Financial Acumen and Budget Management
Strong Understanding of Dental Practice Operations and Metrics
Knowledge of Dental Compliance and Safety Regulations
Problem Solving and Conflict Resolution
Excellent Communication and Interpersonal Skills
Time Management and Multitasking Abilities
Inspires, Coaches, and Develops Practice Leaders and Team
Models professionalism and a values-driven approach
Promotes accountability and continuous improvement
Patient-Centered Approach to Service Delivery

Responsibilities

Oversee the day-to-day operations of their dental offices, ensuring compliance with BDD policies and dental regulations
Identify opportunities for operational improvement and implement solutions across practices
Drive performance through analysis of KPIs (production, collections, patient satisfaction, etc.)
Ensure adequate staffing levels in each office, coordinating with human resources for recruitment, onboarding, and training of new employees
Manage office supplies, equipment, and facility maintenance needs to ensure all offices are fully operational and safe
Maintains full-time, on-site availability during business hours to ensure operational oversight, team support, and effective leadership
Be an active, visible member in the practices
Ensure that all insurance and RCM related policies and procedures are adhered to in order to maintain collections metrics
Promote a high standard of patient care and customer service, resolving escalated patient concerns and complaints as needed
Implement and monitor systems to ensure smooth patient scheduling, appointment flow, and adherence to treatment protocols
Track patient satisfaction metrics and initiate improvement plans as necessary to enhance the overall patient experience
Ability to prioritize and solve problems under pressure
Responds effectively to operational challenges
Uses data to guide decisions and identify problems
Supervise, coach, and support team members across locations, fostering a culture of teamwork and continuous improvement
Conduct regular performance evaluations, set goals, and implement development plans to support career growth and skill enhancement
Organize and lead team meetings, training sessions, and team-building activities to improve team cohesion and patient service quality
Manage team members, payroll, and foster team growth through the annual review process
Work with Director of Culture and Training to ensure all new hires are properly onboarded to the organization
Clear, concise and professional communication
Understands & Manages the Profit & Loss (P&L) performance of assigned practices by monitoring revenue, controlling expenses, and implementing strategies to meet financial targets while ensuring operational efficiency and quality patient care
Controls expenses and supports revenue growth strategies
Collaborate with RCM to optimize billing and collection processes
Prepare financial reports and analyze data to identify areas for cost reduction and revenue enhancement
Manage patient accounts receivable, ensuring timely payment from patients and achieving Accounts Receivable aging targets
Monitor the financial performance of each office, providing reports and recommendations on ways to enhance profitability.
Stay updated on relevant dental laws, regulations, and compliance requirements
Ensures adherence to HIPAA, OSHA, and dental board regulations
Promotes a culture of safety and compliance

Benefits

medical
dental
vision
life insurance coverage
access to a variety of voluntary benefits
paid time off
holiday pay
participation in our 401(k) retirement savings plan, which includes a company match

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume