Area Manager

Mascoma Bank•Burlington, VT

12d•Hybrid

About The Position

Assumes responsibilities for multiple branch offices with combined deposits generally $250 to $400 million, and FTE greater than 15. Summary of Primary Duties and Responsibilities Lead the strategic direction for each branch in their area, including branch performance to align with Retail directive, including: Inspecting and ensuring the correct behaviors are being practiced Utilizing group and one on one meetings to grow the team Branch Manager coaching/leadership to align with performance Producing quarterly branch plan for community and branch production Managing home branch performance to expectations Motivate branch staff to optimum and increased performance and success, both for individuals and the branch through coaching and training Possess expert knowledge of all products and services, with emphasis on deposits, consumer loans (including mortgages), business relationships and investments Own Retail projects as assigned while still balancing branch performance Lead the strategic direction for each branch in area, including branch performance to align with Retail directive, including: Inspecting and ensuring the correct behaviors are being practiced: One of the primary responsibilities is to provide leadership to all branch managers, provide the format to deliver an exceptionally high level of service, and increase the performance and profitability of each branch. The Area Manager is ultimately responsible for the branch’s performance and profitability regardless of Branch Manager performance. A key duty is to be able to lead the branch managers by helping them develop simple weekly plans that are supported by consistent engagement behaviors that drive results. Must be able to effectively communicate in individual and branch teams, and work with their staff directly when needed to increase their branch’s performance. Must ensure the staff is aware of the branch’s objectives and performance standards, as well as the team member’s individual performance. Meetings are utilized to grow the team, both group and 1:1: Training is an important component to support the branch manager, both in development of the Branch Manager coaching skills and branch trainings. Aligning with the Retail Communications, new product roll out, improving customer conversations, and providing feedback to training. Participating in the development of Retail trainings and customizing based on market specifics Branch Manager coaching/leadership to align with performance: The Area manager’s key role is to provide closer management of the Branch Manager with the goal of improving customer experience, increasing the correct behaviors and making each branch more profitable. To achieve this, they need strong organizational skills that create activities to support the team growth. Work with managers to perform more consistently with the goal of making them stronger branch leaders and more effective in their market. Produce quarterly branch plan for community and branch production: An area manager is expected to have deeper planning than a Branch Manager. They need to estimate what is needed in the next 90 days to account for obstacles, planning for any training needs, and raising the bar of performance. To accomplish this goal, they need to develop a written plan re-capping the past quarter and preparing for the next quarter.

Requirements

Bachelor’s degree or equivalent in work experience
Five (5) years of branch management experience
Proven record of branch growth
Proven customer and business development skills
Lending experience in consumer, Home Equity, and small business loans
Ability to use and working knowledge of computers/strong keyboarding skills
Good interpersonal communication
Able to maintain confidentiality and privacy
Professional appearance; grooming and dress consistent with position and MB appearance policy
APPROACHABILITY – Must be easy to approach and talk to; spends the extra effort to put others at ease; must be warm, pleasant, and gracious.
COMPOSURE – Remains calm and professional in challenging situations; has a positive and constructive sense of humor, is appropriately funny and can use humor to ease tension.
CONFLICT MANAGEMENT – Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and gain cooperation with minimal noise.
COURAGEOUS CONVERSATIONS – Communicates a difficult message with internal and external customers in a non-threatening, respectful, direct manner.
CUSTOMER FOCUS - Is dedicated to meeting the expectations and requirements of internal and external customers. Is focused on customers by practicing attentive and active listening, is able to carry on a conversation and determine customer’s needs
INTEGRITY AND TRUST - Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
PEER RELATIONSHIPS - Can quickly find common ground and solve problems for the good of all; easily gains trust and support of peers.
SELF DEVELOPMENT – Is personally committed to continuously improve him/herself. Quickly adapts to change and new technology. Committed to learning new skills and gaining new knowledge.
DECISION MAKING: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure;
PROBLEM SOLVING – Uses rigorous logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and doesn’t stop at the first answers – always looks for ways to say “yes”
TIME MANAGEMENT – Uses his/her time effectively; values time; concentrates his/her efforts on the more important priorities; can attend to a broader range of activities.
DEALING WITH AMBIGUITY - Can effectively cope with change; can shift gears comfortable; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
DELEGATION – Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work.
INTERPERSONAL SAVVY – Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Responsibilities

Lead the strategic direction for each branch in their area
Motivate branch staff to optimum and increased performance and success
Possess expert knowledge of all products and services
Own Retail projects as assigned while still balancing branch performance
Provide leadership to all branch managers
Training is an important component to support the branch manager
Provide closer management of the Branch Manager with the goal of improving customer experience
Develop a written plan re-capping the past quarter and preparing for the next quarter
Manages the administration of the branch to ensure optimum branch performance
Makes and services a variety of deposits and loans
Represents the Bank in the community and promotes and develops additional business
Assumes responsibility for the efficient operation of branch by working with Relationship Banker/Operations Manager and Relationship Banker/Operations Supervisor

Benefits

Strong culture of belonging with a team that values creativity, new perspectives and innovation.
Community first minded. We care about our employees and the communities we serve.
Competitive compensation.
Flexible work environment with onsite, remote and hybrid opportunities.
Career development and internal career mentorship.
Comprehensive health care, dental care, and vision.
401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
Tuition Reimbursement.
Student Loan Paydown and so much more!