Area Manager, Public Safety

Six Flags Entertainment Corporation•Allentown, PA

About The Position

Dorney Park is seeking a dynamic and energetic leader to support the Public Safety operation, ensuring a safe and enjoyable environment for all guests and associates. This position coordinates activities related to the physical security and protection of associates and guests, assists in the development and implementation of park safety policies and procedures, and ensures delivery of superior guest service by all Public Safety department associates.

Requirements

3+ years of relevant safety and/or security experience required.
Demonstrated leadership abilities with a team-oriented approach.
Excellent written and verbal communication skills.
OSHA 30 certification required, or ability to obtain immediately upon hire.
The ability to effectively communicate with the highly agitated and emotionally unstable person(s) during intense situations to solve problems and accomplish goals.
The mental and emotional capability to make sound decisions quickly during potentially life-threatening situations in the event of a park emergency.
Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
Interpersonal skills necessary to effectively communicate with senior management, seasonal employees, and guests to accomplish goals and resolve problems.
Basic analytical skills necessary to organize workload to establish priorities.
Writing skills to accurately explain or describe any accident or situation. Spelling, punctuation, and grammar must be correct.
Must have a valid driver’s license.

Responsibilities

Assist in managing the operation of all Public Safety Departments including Security, Loss Prevention, Safety & First Aid, Traffic, and Risk Management. Assist in developing emergency response procedures, loss prevention initiatives, and maintaining strong partnership with local law enforcement, fire and emergency management agencies.
Lead the Public Safety team in a fast-paced environment, respond calmly under pressure, and uphold the highest standards of professionalism and integrity.
Manages the Public Safety Department expense and labor budget; ensures compliance by monitoring department expenses and seasonal labor levels.
Conduct accident investigations to determine the root cause of guest and employee incidents. Routinely inspect all areas for hazards and other security- and safety-related risks.
Monitor and observe park patrol officers and investigative activities.
Oversee and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information, and preparing case reports.
Assist in managing all litigation claims: reporting, investigating and maintaining files on potential claims, active claims, and lawsuits against the Park. Be the Park liaison with attorneys and insurance companies. Serve as corporate designee in litigation cases and testify on behalf of the company.
Coordinates and participates in the recruiting, interviewing, and selection of employees for the park's Public Safety Department through on-site interviewing and through off-site school visits and job fairs. Manages the development, preparation and implementation of effective training programs for staff members to ensure the highest levels of safety and guest service. Oversees the scheduling and supervision of these employees. Coaches, counsels and, when necessary, disciplines employees.
Responds to calls involving guest or employee illnesses and accidents; investigates and assists in providing emergency medical treatment as directed by park Safety employees. Completes reports on all incidents.
Interpret, implement and update the Safety Compliance Manual, Emergency Response Manual, First Aid Standard Operating Procedures, First Aid Patient Care Protocols and support Corporate Safety and Health Standards.
Oversees the implementation of the park's security program that will ensure employee and guest safety as well as compliance with all federal, state, and local laws and ordinances.
Meet and review Emergency Response Procedures with local, county, state and federal agencies on a periodic basis, and assist with coordinating drills.
Develop training program for Park leadership and Public Safety employees. Coordinate scaled emergency response simulations in conjunction with local, county, state, and federal agencies.
Adheres to and enforces all Six Flags Entertainment Corporation and specific Dorney Park & Wildwater Kingdom policies and procedures, including safety, attendance, and EEO policies, and demonstrates a commitment to customer service in all aspects of employment.
Other duties may be assigned.
Ability to travel by plane and/or car to attend out-of-state or off-site training/court sessions.