Area Manager - HVAC Commercial Services – Mid-South

Carrier Corporation • Lenexa, KS

15d

About The Position

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier . About the Role Carrier Commercial Services has an opening for an experienced Commercial HVAC Area Manager for our Mid-South area. It is responsible for growing the market share of the Carrier Commercial Services business in this focused area through new business development working in conjunction with the sales organization. Products and services include Repair Service, Maintenance Contracts, and Modernization Projects. The ideal candidate will have strong business acumen, including a detailed understanding of the technical sales process and operations management.

Requirements

• Bachelor’s degree OR a High School Diploma/GED with 7 years of HVAC Operations Leadership
• 8+ years of sales, operations or leadership experience

Nice To Haves

• 5+ years of experience in HVAC operations leadership
• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• Customer-centric mindset
• Proactive and able to balance multiple priorities
• Able to build strong relationships across industries and functions
• Excellent communicator – oral, written, etc.
• Understanding of financial and accounting principles
• Strong service operations background
• Intimate knowledge of HVAC and/or building technologies industry
• Ability to manage within a large matrixed organization

Responsibilities

• Maintain culture of safety and continuous improvement
• Lead Operations team in execution of sales commitments and work orders
• Partner with sales organization to develop and execute strategic plan to drive accelerated market growth in assigned area based on revenue and EBIT plans for the area
• Accountable for technician productivity, order completion, connecting digital assets and customer retention
• Maintain client relationships based on professional credibility and product knowledge
• Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services.
• Collaborate with internal teams to ensure alignment with customer needs and expectations
• Forecast, monitor, and document financial performance against plan
• Ensure customer satisfaction by on-time performance and delivery to customer commitments
• Responsible for operational sales targets
• Responsible for ensuring Daily Management Board meetings are happening for all markets within their area (in either one or multiple meetings). The Area Manager is a required attendee for these meetings
• Monitor all core KPIs outlined in Daily Management Board cadence and assign actions to improve if any of the KPIs are below the target specified in the DMB
• Partner with leadership and discuss performance on Daily Management Board KPIs and actions to improve on any underperforming KPIs. Area Managers should proactively come prepared to discuss these items via the action card
• Responsible for ensuring Schedule and Optimization guidelines & best practices are followed

Benefits

• Employees are eligible for benefits, including:
• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance
• This position is entitled to short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager