Area Manager, Fulfillment
About The Position
As an Area Manager, you will lead day-to-day operations within a specific area of our New Albany, OH fulfillment center while driving excellence in safety, quality, and productivity. You will guide and develop a team of associates, champion continuous improvement, and partner across functions to deliver a best-in-class fulfillment experience for our customers. Reporting to the Operations Manager, this role offers a hands-on opportunity to shape the growth and efficiency of our expanding fulfillment network. You will be part of a collaborative leadership team committed to building a safe, inclusive, and high-performing workplace where everyone can thrive.
Requirements
- High School Diploma Or GED required
- 4-6 years of previous leadership and supervisory experience required
- Must be willing to work a flexible schedule
- Proactive and motivational customer focused attitude to help set the tone for an energetic work environment.
- Excellent communications skills both verbal and written.
- Strong prioritization and time management skills with attention to detail and accuracy.
- Proficient knowledge of computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail.
Nice To Haves
- Associate’s or Bachelor’s degree in Business, Operations, or related field preferred, or equivalent leadership experience in a fulfillment or manufacturing environment
- Fulfillment center and shift management is highly preferred
Responsibilities
- You will have full ownership over one or more operational areas, leading a team of associates and ensuring all KPIs for safety, quality, and productivity are met.
- Success in this role will be measured by key metrics such as order accuracy, on-time fulfillment, labor efficiency, and associate engagement.
- Ensure quality standards and productivity standards are achieved while never compromising safety as a top priority.
- Coach and manage employees, set workload objectives as required to optimize staff & shift effectiveness.
- Interact with fulfillment management regarding any operating issues, including root cause analysis and suggested solutions to help get back on track as smoothly as possible
- Responsible for troubleshooting and investigating errors or nonconformance within your functional area of ownership
- Facilitate and lead continuous improvement projects to support departmental initiatives/goals.
- Ensure all new employees are properly trained, including delivery of staff training as needed.
- Responsible for elements of staffing (recruiting, interviewing, and selection) and talent management (performance management and activities to achieve performance objectives).
- Maintain department schedules to support fulfillment without delays.
- Plan and coordinate efficient transfer of materials and finished products throughout the warehouse.
- Responsible for maintaining proper inventory control procedures and documentation for all finished product produced, stored, and shipped from the warehouse fulfillment center.
- Adhere to all environmental, health and safety SOPs, regulatory requirements, equipment, policies and procedures, including any department specific requirements.
Benefits
- A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued
- Competitive pay with equity compensation
- ESPP Plan
- Flexible PTO
- Holidays observances
- Quarterly Mental Health Days
- High-coverage medical, dental & vision (FSA & HSA plan options)
- Pet Insurance
- One Medical Membership
- Disability Benefits
- Employee Assistance Program
- Life and AD&D Benefits
- Fitness stipend
- Backup childcare
- Family forming resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
