Area Manager, Fulfillment Operations

ShipBob•Moreno Valley, CA

12d•Onsite

About The Position

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: 28010 Eucalyptus Ave, Moreno Valley, CA 92555 Shift: Must be willing to work any shift, including nights and weekends, based on business demand. Role Description: As ShipBob's Area Manager, Fulfillment Operations, you will be responsible for overseeing our inventory control processes and developing a team of associates in our Innovation Center. You will be heavily involved in driving process improvement, maintaining a safe work environment, and tracking performance/employee engagement. This role will report directly to the Senior Operations Manager , Fulfillment, and will oversee all ICQA Associates. The backup for this role is the Senior Operations Manager, Fulfillment .

Requirements

2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
Ability to manage performance, deliver feedback, train and develop talent for professional growth.
Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.
Excellent analytical skills and experience tracking and achieving KPIs.
Excellent attention to detail and communication skills.
Comfortability to navigate and manage ambiguity.
Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
Ability to build and maintain relationships with business stakeholders and carrier partners.
Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.

Nice To Haves

Preferred experience in ecommerce, retail, and manufacturing industries.

Responsibilities

Run a daily standup meeting at the start of the shift, using data to determine what tasks to assign to ICQA associates for the day.
Track ICQA associate task progress and follow up with training where necessary.
Explain best practices for each task and why they are important.
Produce weekly reports detailing any incorrect practices or other issues that could lead to lost inventory.
Work with Network ICQA Manager to summarize issues and report to the General Manager.
Provide feedback to the SCO team on any new processes or tools needed to help improve inventory control.
Ensure quick and accurate response to Jira tickets raised by the Merchant Care team, coordinating with operations teams where necessary.
Coach Merchant Care team if any tickets that do not align with our processes are raised.
Complete all daily and weekly tasks, keep credits for lost inventory to a minimum, achieve 98% of Jira tickets solved according to SLA, ensure research for missing inventory is completed within 24 hours.
Oversees site-level hazard and risk analysis activities and is responsible for maintaining and verifying product traceability, inventory accuracy, and conformance to product safety standards.
Serves as the site’s key contact for product integrity investigations and documentation.
Additional duties and responsibilities as necessary.