Area Manager Food

NBCUniversal • Universal City, CA

75d • $90,000 - $110,000

About The Position

Direct the operation of 8-12 quick service branded restaurants with sales volume ranging from 20M-30M per year. Responsible for implementation of strategic planning to optimize restaurant profits while adhering to quality, cleanliness and guest service standards. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Requirements

• High School diploma or GED required / Undergraduate Degree in Hospitality or Business Field Preferred.
• Minimum 5-7 years management & food industry experience with multiple large high volume food service operations exceeding over $15M in revenue/sales.
• Must be available to work on weekends, holidays and nights.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Nice To Haves

• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
• Must be able to express ideas clearly and logically.
• Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind.
• Must have proven track record in leading & developing large teams through coaching, mentoring & training.
• Strong customer service skills and the ability to identify key elements of guest concerns when replying to guests.
• Must have excellent written and verbal skills to effectively communicate with all levels of the organization.
• Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity).
• Ability to develop organic growth and revenue plans (operations and menu engineering, development and implementation of suggestive selling programs, etc.) with proven track record.
• Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers.
• Strong customer service, interpersonal and organizational skills.
• Able to provide creative solutions to guest situations.
• Ability to work in a high paced, repetitive team work environment.
• Theme park experience preferred.
• Experience managing in a union environment.
• Strong interpersonal and analytical skills.
• Quick thinker with the ability to make sound decisions.

Responsibilities

• Fluent understanding of restaurant & food service P&L’s (labor & food & beverage costs), financial metrics & venue budgets.
• Understand the role that the Area Manager plays in supporting all internal customers (staff) so that they are able to provide excellent products and services to our paying guests.
• Accountable for creating and implementing GSAT (Guest Satisfaction) & TSAT (Team Satisfaction) action plans at the venue level to drive guest service & employee satisfaction.
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
• Follow up on Environmental health related cases & training to promote and continuously improve departmental safety.
• Partner with Human Resources Manager to continuously train, develop and promote all restaurant teams through individual performance planning.
• Partner with Shared Services’, training department & culinary Training positions to ensure proper new venue planning and new product roll-outs.
• Partner with Quality Assurance department to ensure that the highest levels of safe food handling practices are being met.
• Train & develop teams to have strong understanding of the importance of food safety.
• Responsible for performance evaluations, disciplinary recommendations and succession planning and management development to ensure needs are met.
• Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor.
• Maintain safety, guest service, cleanliness and food quality standards.
• Responsible for monitoring daily business performance and making recommendations to maximize current trends.
• Communicate with Managers departmental and corporate objectives.
• Discuss restaurant challenges to Senior Management with recommendations for improvement.
• Review and analyze restaurant performance results daily while identifying and resolving opportunities with Managers with a goal of exceeding annual cash flow targets.
• Review weekly schedules and staffing levels maintaining competent, motivated, guest service oriented employees.
• Work with counterparts in food to maintain a Person in Charge for all areas at all times of park operation.
• Performs other duties as assigned.

Benefits

• Medical, dental and vision insurance.
• 401(k).
• Paid leave.
• Tuition reimbursement.
• A variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED