Area Manager – Field Operations – Trash & Recycling Valet Porter
About The Position
WSI Trash & Recycling Valet is seeking an Area Manager - Field Operations to provide multi-site operational leadership across assigned service areas. This role is responsible for overseeing nightly field execution, staffing coverage, service quality, and technician performance across multiple multifamily communities. The Area Manager performs district-level operational responsibilities over defined areas and zones, with scope and territory expanding toward a full District Manager position. This role reports directly to the Regional Manager and works closely with District Managers, field supervisors, and executive leadership to ensure consistent, high-quality service delivery. This is a hands-on, field-driven leadership role requiring strong judgment, adaptability, and the ability to lead teams in live operational environments.
Requirements
- High school diploma or GED
- Minimum 2-3 years of supervisory or operations management experience
- Valid driver's license with active auto insurance
- Authorized to work in the United States and pass a criminal background check
- Ability to lift up to 50 lbs and work indoors/outdoors in varying weather conditions
- Ability to walk properties, climb stairs, and remain active for extended periods
- Ability to travel minimum 1 week per month or more depending on operational needs
- Strong operational judgment and decision-making
- Excellent verbal and written communication skills
- Ability to manage stress and adapt in fast-paced, real-time environments
- Detail-oriented, reliable, and highly organized
- Professional, calm, and solutions-focused under pressure
- Must be willing to be subject to a criminal background check. (Each background check is reviewed on a case-by-case basis. Prior charges or convictions doesn't necessarily disqualify.)
Responsibilities
- Provide real-time operational support via phone, text, and email to Service Technicians, Field Service Technicians, a Field Resource Supervisor, property management teams, residents, and executive staff.
- Ensure all nightly trash and recycling valet routes are fully staffed Monday through Friday evenings; coordinate substitutes and provide direct coverage when needed
- Lead field execution across assigned areas, ensuring compliance with WSI service standards and property-specific requirements
- Make informed operational decisions balancing staff needs, client expectations, and resident experience
- Conduct regular onsite audits to evaluate technician performance, resident compliance, and service quality
- Lead working interviews, shadow training, and onsite coaching for Service Technicians and supervisors
- Identify operational gaps and collaborate with leadership to refine or develop Standard Operating Procedures (SOPs)
- Proactively identify and resolve service issues before escalation
- Professionally de-escalate resident or property concerns during live operations
- Respond effectively to service disruptions, emergencies, or staffing shortages
- Assist with new community launches, including trash and recycling bin distribution, flyer delivery, and service setup
- Coordinate supply runs to WSI facilities for PPE, containers, liners, and operational materials
- Maintain clear communication with administrative and operations teams regarding field conditions and needs
- Provide temporary operational coverage in outlying or developing markets as needed
- Travel assignments may range from one week up to one month, depending on operational demand and staffing needs
- Travel is planned in coordination with leadership and focused on service continuity, training, and market stabilization
Benefits
- Mileage reimbursement between job sites
- Cell phone stipend
- Comprehensive benefits package: Medical Dental Vision Life insurance
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
