Area Manager (Facilities & Janitorial) - Tri-Cities, WA

National Maintenance Contractors•Tri-Cities, WA

About The Position

National Maintenance Contractors offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth. Position Summary The Area Manager oversees a team executing a high level of customer care for key accounts in Des Moines, IA and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. Through strong communication and company support, the Area Manager will focus on five key areas: Leadership – Demonstrate leadership and retaining the right people to support the growth of our account. Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience. Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships. Growth – Identifying opportunities that improve our client’s services and deliver growth. Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.

Requirements

Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
‪Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
‪‪Highly motivated and results oriented
‪Strong analytical and decision-making skills
Ability to identify and solve complex problems
High emotional intelligence
Exceptional customer service
Excellent oral and verbal communication skills
Strong continuous improvement mindset
Highly adaptable to changes in the work environment and competing demands
Bilingual English & Spanish
Floor Care Experience
5+ years of leadership experience leading a complex and multi-site team.

Nice To Haves

Janitorial, distribution services, manufacturing, mechanical or other service-related industry experience preferred
Demonstrated ability to provide leadership with responsibility for a decentralized workforce

Responsibilities

Directs and manages key operational functions
Develops and maintains relationships of trust and engagement with on-site client
Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
Builds a culture of work safety and leads by example with one's own safe behavior
Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
Conducts regular operations staff / training meetings with all direct reports
Manages budget and controls expenses effectively
Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment