About the position
The Area Manager of Asset Protection is responsible for supervision of Asset Protection leaders and teams in both Nordstrom and Nordstrom Rack stores throughout their District to include recruiting, development, performance oversight and budgeting. This position will be responsible for the co-development and execution of the company shrink reduction strategy, as well as the related financial performance within their area of responsibility. The Area Asset Protection Manager is responsible for the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy. The Area Manager Asset Protection is also responsible for working with cross-functional teams throughout the organization; leading shrink reduction business plans, providing program visibility, and general support to the evolution of the retail asset protection business. The position is field-based, and travel is required.
Responsibilities
- Lead and clearly articulate the vision and values of the organization and the AP department within the assigned area of responsibility
- Develop effective partnerships and interact extensively with multiple teams in cross functional areas including District leadership, Store Management, Service Experience, Inventory Accuracy, Risk Team, VIW Team, and Human Resources
- Evaluate relevant shrink data from multiple sources to identify trends in internal and external theft
- Drive, communicate and monitor store participation and provide Asset Protection awareness on security, safety, shrink reduction initiatives and Asset Protection training topics
- Provide direction and consultation during process rollouts and system enhancements
- Forecast and problem solve theft related issues and manage complex projects for shrink improvement
- Lead implementation of company shrink programs and directives
- Analyze security and safety metrics in area of responsibility and identify/recommend practical solutions to address outliers
- Leverage and dissect all district and departmental activity performance reporting to identify risks and mitigate issues that reduce loss and maximize profitability
- Manage the implementation of programs designed to protect Company assets from loss due to internal/external theft, fraud and unsafe practices
- Direct major external theft cases in partnership with corporate ORC team and Market Organized Retail Theft Investigators
- Investigate cases of internal and external theft or fraud and conduct interviews when appropriate
- Develop, monitor, and interpret key performance indicators (KPIs) and exception-based reporting
- Conduct and manage district internal investigations & dishonest employee interviews
- Effectively address, communicate and respond to security incidents
- Maintain a safe work environment for all customers and employees
- Conduct appropriate testing of the incident response plans
- Support an environment of Transparency, Diversity and Inclusion
- Recruit hire and train best in class Asset Protection teams in multiple locations
- Provide valuable mentorship and feedback to build teams with potential for growth
Requirements
- Bachelor's degree in related field preferred or demonstrated experience required
- 5-8+ years' experience in asset protection, loss prevention, inventory control, security services; multi-unit experience preferred
- 5 years' experience in managing people leaders
- WZ certification required, CFI certification preferred
- Demonstrated ability to lead effective shrink strategy
- Ability to multi-task, make decisions and provide guidance in stressful situations
- Strong time management skills with the capacity to meet deadlines and adjust to changing priorities
- Effective interpersonal skills both written and verbal with the ability to communicate effectively
- Proficient in exception based reporting, CCTV, and alarm based reporting
- Proficient with MS Office Professional Suite, including intermediate knowledge of Excel
- Ability to travel up to 25%-50%
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
