Area Manager - Affordable Housing

ACC MANAGEMENT GROUP, INC. • Oshkosh, WI

122d

About The Position

ACC Management Group is seeking an experienced Area Manager with a strong background in property management and affordable housing. This support-focused role has no direct reports and provides hands-on assistance across our portfolio, stepping in to oversee operations at properties during absences, vacancies, and/or new lease-ups. (Typical areas covered will be Madison, Milwaukee, and possibly the Fox Valley, WI.) The ideal candidate is highly adaptable, a strong communicator, and thrives in a fast-paced, travel-heavy role. You’ll work closely with our Regional Vice Presidents and Regional Managers to ensure communities are well-run, residents are supported, and compliance standards are met.

Requirements

• High School diploma or equivalent required.
• 3-5 years of property management or industry related experience required.
• A minimum of 2 years of managing a site(s) is required.
• Project based section 8 and section 42 experience, required.
• Knowledge of fair housing laws.
• Knowledge of Rural Development is a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word and Excel).
• Experience with OneSite software is a plus.
• Must be able to physically inspect the properties.
• Must maintain a valid driver’s license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays, as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented, team player.
• Adaptable and ability to change property locations at any given notice.
• Ability to work independently, under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift up to 25 pounds, unassisted, as needed.

Nice To Haves

• Knowledge of Rural Development is a plus.
• Experience with OneSite software is a plus.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as needed.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence, as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the Fair Housing Law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secure area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Support all on-site property employees, providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the Fair Housing Laws, its policies and practices, in accordance with ACC Management Group’s policies and procedures.
• Coordinate, plan, and review with the Regional Manager/RVP the next year’s budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager/RVP by the required deadline.
• Assist in the training and onboarding experience of new site team members according to ACC Management Group’s policies and procedures.

Benefits

• Competitive pay
• Company vehicle
• Benefits (medical, dental, vision, STD/LTD/Life)
• 401K
• Paid time off
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees