Area Loss Prevention Manager (ALPM) - dd's

Ross Stores • Dallas, TX

116d

About The Position

The Area Loss Prevention Manager (ALPM) is responsible for protecting the assets of Ross Stores, Inc. while achieving shortage and safety goals for assigned stores/district(s)/area. This is done by managing, promoting, and directing all Loss Prevention initiatives and programs within the assigned group of stores and by developing and maintaining strong partnerships at the store, district, and zone levels. Through effective Operations and Human Resources partnerships, the ALPM implements company-driven shortage and safety solutions while providing regular direction and leadership to minimize operational shortage, mitigate theft and fraud, and maintain safe and secure environments for Ross associates and customers. At times, the ALPM will also work with other cross-functional groups to ensure integrated solutions positively impact shortage control and accident reduction initiatives. In partnership with Store Managers, ALPMs share supervisory responsibility for store-based Loss Prevention associates (Store Protection Specialists or SPS) and are involved in the ongoing hiring, training, development, and performance management of this team. Periodically, ALPMs may need to support the response to, recovery from, and future prevention of serious incidents within assigned market.

Requirements

• BA degree or greater preferred, preferably in Business or Criminal Justice, or equivalent work experience.
• 5+ years directly-related, multi-unit Loss Prevention and/or Retail work experience.
• Experience in driving successful loss prevention, shortage control, accident reduction and fraud prevention programs.
• Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision.
• Excellent written and verbal communication skills, strong presentation skills.
• Must demonstrate the ability to be flexible and adapt to changing priorities.
• Excellent analytical skills and demonstrated ability to solve problems.
• Proven ability to make good decisions under pressure.
• Excellent organizational skills, detail-oriented.
• Maintains confidentiality concerning all information and projects.
• Values and exhibits the highest level of personal integrity.
• Must have proficiency in and knowledge of computer software including MS Office.
• Knowledge of and previous experience with Loss Prevention technologies is advantageous.

Responsibilities

• Achieve shortage reduction goals for assigned stores/district(s)/area.
• Understand and respond to shortage processes and analytics.
• Identify shortage risks through regular review of indicator reports; partner with stores to develop action plans to address/minimize operational shortage.
• Ensure all Loss Prevention shortage audits are conducted consistently and objectively.
• Coach, train, and influence store leadership and associates on best practice execution to minimize operational shortage.
• Promote shortage awareness through store programs and ensure current Loss Prevention Awareness Center is visible to associates.
• Support assigned stores/district(s)/area during annual inventory process.
• Strictly adhere to all budget guidelines established in stores/district(s)/area.
• Aggressively identify, investigate, and resolve all internal and external theft and fraud.
• Maximize utilization of all available merchandise protection tools and resources.
• Ensure consistent execution of all deterrence resources/tools to proactively combat external loss.
• Leverage exception and store reporting systems to identify theft activity.
• Drive resolution and case closure on all internal and external investigations.
• Maintain appropriate confidentiality through internal investigations.
• Drive an impactful and effective SPS program by participating in store efforts to hire, train, and develop SPS associates.
• Maintain accurate records and reports of all identified theft activity.
• Drive store-level awareness of theft and fraud techniques.
• Share expertise on physical security and loss prevention systems.
• Drive achievement of accident reduction goals for General Liability and Workers Compensation.
• Conduct regular Loss Prevention safety audits for compliance.
• Promote a safety-first culture by conducting regular store audits.
• Participate regularly in store and district conference calls.
• Execute effective crisis management and incident response.
• Provide physical security expertise and ensure proper functionality of store-based security technologies.
• Regularly evaluate building integrity and partner with store management.
• Train store leadership and associates on current Loss Prevention initiatives.
• Assist store leadership in promoting awareness campaigns on shortage and safety control measures.
• Develop and maintain effective working relationships with corporate Loss Prevention partners.
• Foster regular working partnerships with other internal organizations.
• Drive a performance management culture by detecting opportunities for improvement.
• Participate in the recruitment and hiring of top talent for store-based Loss Prevention positions.
• Promote effective internal communication through regular Store Protection Specialist conference calls.
• Establish and leverage regular communication with external business partners.
• Assist in the development and updating of training materials.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees