Area Logistics Lead

Krispy Kreme

265d

About The Position

The Area Logistics Lead is a key field operations leader responsible for overseeing last-mile delivery performance within a designated territory. Reporting to the Regional Customer Logistics Manager (RCLM), the Area Logistics Lead will work hands-on with third-party logistics (3PL) providers, internal operations teams, and retail customers to ensure seamless execution of our Delivered Fresh Daily (DFD) logistics network. The Area Logistics Lead plays a critical role in monitoring 3PL performance, auditing deliveries for quality, resolving customer issues, and supporting expansion efforts. This role requires a proactive, self-motivated leader who excels at building relationships and influencing outcomes without direct authority. This role will be the primary point of contact for addressing service challenges, coaching 3PL managers, and ensuring a consistently high-quality delivery experience.

Requirements

• Post secondary education in supply chain, or logistics strongly preferred.
• 4+ years of experience in logistics, transportation, or field operations, preferably in direct-store delivery (DSD) or grocery/convenience distribution.
• 2-5 years of management experience in a multi-site distribution, retail, or QSR environment preferred.
• Hands-on experience working with 3PL providers and understanding last-mile delivery challenges.
• Strong leadership, communication, and organizational skills.
• Strong relationship management skills with the ability to influence without direct authority.
• Ability to develop contingency plans and drive process improvements.
• Proficiency in using logistics performance dashboards, including Power BI and telematics systems.
• Self-starter with the ability to prioritize tasks and manage time effectively across a large territory.

Responsibilities

• Build strong relationships with 3PL managers to drive operational excellence.
• Monitor carrier performance, ensuring compliance with service, cost, and quality expectations.
• Conduct regular delivery audits at customer locations to ensure adherence to standards.
• Identify service gaps and implement corrective action plans with 3PL partners.
• Serve as the first point of contact for customer delivery issues.
• Work directly with store managers and 3PL partners to resolve problems quickly and effectively.
• Train 3PL managers on best practices for driver training, customer service, and operational efficiency.
• Occasionally ride along with drivers to reinforce expectations.
• Assist in coordinating new customer launches within the territory, ensuring 3PL readiness and execution excellence.
• Leverage Power BI reporting, 3PL telematics, and other dashboards to track key performance metrics, identify trends, and recommend process improvements.

Benefits

• Weekly Pay
• Career opportunities- we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Manufacturing
• Education Level: Bachelor's degree