Area Leader

Valet Living • Frederick, MD

22h • Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to help oversee nightly waste, recycling, and compost collection services. In this role, you’ll manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities—ensuring service runs smoothly, safely, and on time. This is a great opportunity for someone with supervisory experience who enjoys solving problems, using data to drive decisions and keeping operations on track. At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters. As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. We work with the industry’s finest in a people-centric setting defined by recognition, rewards, and career pathing. Our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. For nearly 30 years, Valet Living has provided the most-used amenity services in the multifamily industry, delivering increased asset value, reduced workload for onsite staff, and improved resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.

Requirements

• Organized and Detail-Oriented: Able to manage schedules, track service, and follow up on issues.
• Tech-Savvy: Comfortable using Microsoft Office Suite and learning new platforms.
• Data-Driven: Strong analytical skills with the ability to interpret reports and make decisions.
• Strong Communicator: Clear verbal and written communication skills.
• Problem Solver: Quick to adapt, address issues, and find solutions.
• High school diploma or GED required.
• Valid Driver’s License: Required, with the ability to operate a company vehicle.
• Ability to lift and carry up to 50 lbs.
• Comfortable walking long distances (including stairs) and working outdoors in varying weather conditions.
• Tolerant of disagreeable odors (it’s part of the job!)

Nice To Haves

• At least one-year prior experience overseeing a team or crew in a hands-on environment, preferred.

Responsibilities

• Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services.
• Provide on-the-job coaching and support, by conducting regular team meetings and safety checks to reinforce best practices and service standards.
• Manage schedules, approve timecards, and ensure your team stays on track and within budget.
• Foster a culture of accountability, open communication, and continuous improvement.
• Step in when needed to ensure uninterrupted service—service reliability starts with you.
• Visit properties to review service quality, complete audits, and resolve any issues that come up.
• Use technology tools like the iValet dashboard to track performance and ensure timely service completion.
• Respond to resident or property concerns quickly and professionally.
• Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
• Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Work with your Operations Manager to monitor staffing levels and manage costs.
• Help with special projects or service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

• Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Tuition reimbursement up to $5,250 per year and access to our online education center
• Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees