Area General Manager

National Express Corporation • Irvine, CA

287d • $120,000 - $160,000

About The Position

The Area General Manager position at National Express involves overseeing operations in the Irvine, California area. The role requires a strong commitment to transportation safety, quality service, and positive employee relations. The Area General Manager will develop relationships with customers, ensure compliance with contracts, and manage the business plan and budget for the area. This position also involves analyzing financial statements, tracking results, identifying growth opportunities, and ensuring that the internal talent pool is developed. The Area General Manager will also be responsible for coaching General Managers and ensuring adherence to company policies and processes.

Requirements

• Bachelor's Degree or equivalent preferred
• 5 + years operations experience required
• 3-5 years management experience with demonstrated ability to coach and develop employees and improve performance
• Demonstrated progressive experience within an organization; managing multiple sites a plus
• Service industry experience preferred
• Desire to coach and mentor others
• Experience managing budgets and analyzing financial performance
• Ability to accurately forecast weekly, monthly, quarterly, and annual revenue streams
• Strong customer service orientation
• Excellent consultation, advisory and influencing skills to provide advice and guidance on a broad range of issues
• Demonstrated leadership skills and the ability to delegate necessary responsibilities involved in managing a large workforce operation
• Strong working knowledge of MS Office Software (Outlook, Word, Excel, PowerPoint); working knowledge of Accounting Software and Oracle preferred
• Excellent verbal, written, presentation, and interpersonal skills

Responsibilities

• Developing relationships with customer base and ensuring General Managers have significant customer relationships throughout their area
• Understanding the customer contracts and compliance needs
• Ensuring the area is meeting all contract responsibilities
• Ensuring the area has a business plan and budget
• Reading financial statements for the area, analyzing them, and developing action plans
• Ensuring the General Managers know how to read relevant financial statements and can develop appropriate improvement plans
• Tracking area and CSC results, defining trends, and anticipating impacts
• Identifying customer trends and defining the behavior of competitors in the region
• Identifying growth opportunities in the division and developing strategies for contract negotiations
• Translating customer/competitor/industry trends for the regional team
• Ensuring an Employee Relations plan is in place and executed
• Ensuring that internal talent pool within the area is identified and developed
• Ensuring company's process, policy, and initiatives are understood and being followed
• Ensuring business tools are being utilized
• Ensuring GM's have coaching plans and coaching notes for the members of the Customer Service Center staff
• Ensuring GM's and staff attend workshops, seminars, and learning events
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance coverage
• Holiday pay
• PTO accrual
• Retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Truck Transportation
• Education Level: Bachelor's degree