Area General Manager

MCR Hotels•Minneapolis, MN

16h

About The Position

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. The core mission of the General Manager is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists.

Requirements

Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be attentive to detail and meet deadlines.
Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Leads team members to always provide friendly service with a smile to guests.
Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required.
Basic market knowledge.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Read, write, understand and communicate with others effectively using the English language.
Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Read and interpret business records and statistical reports in English.

Nice To Haves

Bachelor’s or Associate’s Degree Preferred.
Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
All Team Members work together to contribute to great guest satisfaction scores.
Ability to handle challenging guest situations with hospitality and a sense of urgency.
Strong knowledge of all features of the hotel facility and amenities.
Awareness and support for all groups and events at the hotel.
Understanding of relevant technology for each role.
Answer all incoming calls with friendly service using the approved greeting.
All areas, both front and back of the house, should be kept clean and well-organized.
Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Always greet every guest happily with a smile, by name if possible, while cleaning.
All operational checklists are completed accurately and at the designated times, every shift.
Handover reports must be accurate and on time, for effective shift-to-shift communication.
All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Communication between Team Members should be clear, honest, and professional.
Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order. Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist.
Responsible for the onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to.
All Daily Summary and Night Audit processes are completed in accordance with the policy.
Shift handover reports should be started and completed on each shift. Signing off on and uploading the required daily reports to the MCR report storage platform.
Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service. This will include conducting self-audits provided by the brand and making any necessary corrections based on broader audits conducted by the property’s regional vice president.
Require team members to be in the proper MCR approved uniform, including name tags and to happily greet guests with a smile.
Certify that all fire and life safety inspections are current and/or up to date. All deficiencies should be corrected.
Confirming that preventative maintenance tasks have been performed and checked visually for quality and consistency.
See that all team members are adhering to their established work schedule. Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out.
Builds a culture of learning including safety to make mistakes
Ensuring staff has required functional expertise in each role
Communicating future growth opportunities and career paths
Daily Moment-to-moment feedback presented with candor and positivity
Complete a review of previous day team member time clock punches in accordance with the policy.
Every purchase should go through the correct purchase order process and all invoices should be submitted through the approved accounts payable system.
All invoices should always be processed and/or accrued to the proper time period.
Keep MCR approved storage clean and always follow the inventory program.