Area General Manager

CBRE • New York, NY

134d • $135,000 - $165,000

About The Position

As an Area General Manager (AGM), you are responsible for providing leadership, management, and development of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded, while continually developing the customer base. This includes service delivery, P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development.

Requirements

• Bachelor's degree preferred. In lieu of a degree, a combination of experience and education will be considered.
• 8+ years relevant work experience and/or training, including people management and multi client account management experience.
• Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
• Ability to comprehend, analyze, and interpret complex business documents and respond effectively to sensitive issues.
• Excellent written and verbal communication skills, including the ability to effectively present information.
• Strong organizational and analytical skills.
• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Advanced analytical and quantitative skills.
• Advanced knowledge of financial terms and principles and the ability to calculate intermediate figures such as percentages, discounts, and commissions and conducts advanced financial analysis.
• Must be flexible to work outside core office hours from time to time to meet tight deadlines as set by customers.
• This role will require travel on occasions, to other work locations for team meetings, site visits or to attend conferences and events.

Responsibilities

• Provide leadership, coaching and guidance to a defined portfolio of accounts, to ensure that contractual commitments are met and exceeded.
• Identify and execute opportunities for the strategic development of the portfolio, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed.
• Ensure optimum staffing structures operate across accounts, balancing cost reduction with the delivery of service excellence and employee satisfaction.
• Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the GWS Local Target Operating Model are in place.
• Attend account sites within the portfolio regularly and deputize for the Account Leader when necessary.
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly and annual reviews.
• Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary.
• Act as a Transition Leader on the mobilization of new accounts as they arise, ensuring a smooth sale to operations handover is delivered.
• Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company's RISE values.
• Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.
• Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout account.

Benefits

• Competitive and comprehensive benefits program designed to support the mental, physical, emotional, and financial health of employees and their families.
• Career momentum with the best tools and training in the industry.
• Challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.
• Discretionary bonus based on CBRE's applicable benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree