Area Food Service Manager

Love’s•Greensboro, NC

About The Position

Area Food Services Manager at Love's Travel Stops are a critical element to the success of our long-term business strategy. The Area Food Services Manager will help run our business by overseeing all operations in multiple restaurants. This role would include the performance of various daily and strategic managerial duties by overseeing, directing, and coordinating activities around the location to better serve customers.

Requirements

5+ years in a restaurant management position required
Regularly required to talk and hear
Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
Occasional lifting of up to 50lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons.
Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration.
The noise level in the work environment can be loud at times.
While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.
Periodic travel nationally will be required.

Responsibilities

Motivate team through a compelling vision and direction to encompass Love’s Core values
Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards
Effectively manage employee development with feedback and training opportunities
Conduct regular quarterly visits and weekly conference calls for each location
Provide exceptional customer service and verify that Restaurant Managers are doing the same
Oversee the interior and exterior condition of each restaurant to ensure it is meeting established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
Responsible to review all service metrics and reports to teach and coach for improved Customer Service standards, including but not limited to: SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel, etc.
Maintain personal grooming and company uniform standards
Maintain company attendance standards
Other tasks as assigned
Address employee issues in an appropriate and timely manner.
Collaborate with District Manager as necessary to manage employee issues
Develop an effective succession plan that leads to internal promotions
Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
Ensure that all employees follow Love’s safety procedures while using a sharp knife, a food slicer, toaster, oven, fryers, and other food preparation tools and appliances
Responsible for protecting company assets with various audit processes and ensure that all cash handling and Love’s policies and procedures are being followed by all employees
Proactively seek personal learning and development opportunities