Area Food Service Manager - Amarillo, TX

Love's Travel Stops & Country Stores, Inc.•Amarillo, TX

36d

About The Position

As an Area Food Services Manager, you play a key role in advancing our long-term business strategy. This leadership position is responsible for overseeing operations across multiple restaurant locations, with a focus on delivering exceptional service, operational efficiency, and strong team performance. In this role, you'll lead daily operations and implement strategic initiatives by directing, coordinating, and optimizing activities across each site. Your goal is to elevate the customer experience while upholding operational standards and fostering team growth.

Requirements

5+ years in a restaurant management position required

Responsibilities

Motivate team through a compelling vision and direction to encompass Love's Core values
Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards
Effectively manage employee development with feedback and training opportunities
Conduct regular quarterly visits and weekly conference calls for each location
Provide exceptional customer service and verify that Restaurant Managers are doing the same
Oversee the interior and exterior condition of each restaurant to ensure it is meeting established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
Responsible to review all service metrics and reports to teach and coach for improved Customer Service standards, including but not limited to: SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel, etc.
Maintain personal grooming and company uniform standards
Maintain company attendance standards
Address employee issues in an appropriate and timely manner. Collaborate with District Manager as necessary to manage employee issues
Develop an effective succession plan that leads to internal promotions
Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
Ensure that all employees follow Love's safety procedures while using a sharp knife, a food slicer, toaster, oven, fryers, and other food preparation tools and appliances
Responsible for protecting company assets with various audit processes and ensure that all cash handling and Love's policies and procedures are being followed by all employees
Proactively seek personal learning and development opportunities
Other tasks as assigned