Area Field Service Manager

ABB

9h•Remote

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Service Manager In this role, you will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to exceed customer expectations. Each day, you will create, implement, and review field service operations strategies for designated area(s) based on the global service business strategy. You will also showcase your expertise by ensuring customer focus, understanding sense of urgency, and care in your area of responsibility. This position is Remote; however, candidates must reside in Maryland, Eastern Pennsylvania, New York, New Jersey, or Washington DC areas.

Requirements

Bachelor’s Degree (preferably in Engineering or Business Field) and 8 years of relevant industry experience preferably in power delivery/power distribution or an Associate’s degree in a technical field with 15 years of experience in power delivery/power distribution.
Demonstrated leadership, strong communication, and a team-oriented mindset with proven planning and prioritization skills.
Strong customer‑focused reputation with experience working in culturally diverse, global environments.
Proficient with SAP and Microsoft Office tools (Word, Project, Excel, PowerPoint) and capable of reading engineering drawings and specifications.
Committed to maintaining high safety and housekeeping standards and ensuring compliance with environmental regulations.
Must be willing to travel up to 30% of time.
Candidates must already have a work authorization that allows them to work for ABB in the United States.

Responsibilities

Build, develop, and lead a high‑performing technical field organization (approximately 30 employees) by driving skills development, certifications, mentoring, performance management, and effective resolution of complex technical issues.
Strengthen customer partnerships and collaborate cross‑functionally with sales, commercial, project management, and operations teams to align technical capabilities with business needs and drive successful project outcomes.
Champion a culture of safety, quality, and compliance by ensuring adherence to HSE standards, ABB Way processes, risk‑review requirements, and rigorous technical execution practices.
Oversee operational and technical excellence across field and workshop activities, including resource utilization, cost and productivity management, and accuracy of operational reporting.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company paid life insurance (2X base pay).
Company paid AD&D (1X base pay).
Voluntary life and AD&D – 100% employee paid up to maximums.
Short Term Disability – up to 26 weeks – Company paid.
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
Employee discount program.
401k Savings Plan with Company Contributions.
Employee Stock Acquisition Plan (ESAP).
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.