Area Director - Jefferson City/Columbia
About The Position
Boone Supported Living is seeking a mission-driven, results-oriented Area Director to provide strategic leadership and operational oversight across our residential programs in the Jefferson City/Columbia, Missouri region . This role serves as the primary operational leader for our Jefferson City homes and teams. The Area Director ensures high-quality services for individuals with intellectual and developmental disabilities (IDD) while maintaining compliance, developing leaders, and strengthening community partnerships. If you lead with ownership, communicate clearly, and believe accountability and compassion can coexist, we'd love to connect. The Area Director oversees Professional Managers and residential teams within the Jefferson City service area.
Requirements
- Minimum 5 years of management experience in IDD or related human services (Professional Manager/QDDP level or above preferred)
- Minimum 10 years supporting individuals with IDD, preferably within DMH waiver services
- Strong understanding of Missouri regulatory and service monitoring processes
- Experience with Therap or similar EHR systems preferred
- Proven leadership, coaching, and crisis management skills
- Ability to work independently while maintaining strong executive communication
- Must be able to pass Family Care Safety Registry and criminal background check
Responsibilities
- Operational leadership of all Jefferson City/Columbia ISLs
- Regulatory compliance and inspection readiness
- Team performance and development
- Crisis management and follow-through
- Medical oversight and documentation compliance
- Community and stakeholder relationships in the Jefferson City region
- Provide direct oversight to Professional Managers serving Jefferson City/Columbia homes
- Maintain consistent field presence across Jefferson City/Columbia ISLs
- Build strong working relationships with local Support Coordinators, Regional Office staff, nursing teams, and community providers
- Ensure Jefferson City/Columbia programs are inspection-ready at all times
- Coach and develop Professional Managers
- Provide accountability and performance feedback
- Support managers during service monitoring and state inspections
- Ensure DSP training on ISPs, BSPs, crisis plans, and certification standards
- Ensure Jefferson City/Columbia programs meet all DMH and regulatory requirements
- Review and resolve APTs, EMTs, investigations, and corrective plans
- Maintain accurate and timely documentation in Therap
- Oversee emergency drills and compliance audits
- Ensure medical appointments, labs, follow-ups, and documentation are completed
- Monitor compliance for annual screenings and physician orders
- Oversee medication records and nursing audit follow-ups
- Serve as point person for families and guardians of the individuals served
- Communicate staffing and budget needs to recruiting, scheduling, and accounting
- Maintain regular communication with Executive Director and leadership team
- Navigate difficult conversations professionally and confidently
- Ensure ISLs and company vehicles meet safety and cleanliness standards
- Maintain state inspection readiness
- Monitor food safety practices and property upkeep
- Assist in development of new ISLs within the Jefferson City region
- Facilitate transitions for new individuals entering residential services
- Support ISP development and measurable outcomes
- Monitor progress toward individual goals
- Participate in on-call rotation as assigned
- Conduct regular in-person visits across ISL homes
- Attend weekly leadership and management meetings
- Hold weekly 1:1 meetings with Professional Managers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
