Area Director of Sales - Hawaii Complex

Hilton Worldwide•Honolulu, HI

59d•$200 - $250

About The Position

An Area Director of Sales for the Hawaii Complex is responsible for maximizing the value of the asset by driving above-market topline revenues and creating a world-class culture, to attract and retain the very best talent, across specific commercial functions. Hilton is seeking strategic leaders who understand how to bring people, process and performance together, to create a winning formula. The Area Director of Sales role with Hilton Hawaiian Village and Hilton Waikoloa Village offers the opportunity to lead sales strategy for two of Hilton's most iconic resorts in Hawaii. Between the largest resort in the Hilton portfolio on Waikiki Beach and the expansive oceanfront destination on the Big Island, this position provides unmatched scope and visibility. With world-class meeting and event space, diverse leisure and group markets, and Hilton's strong global brand presence, this role offers the platform to drive significant impact while leading high-performing teams. It's a career-defining opportunity to influence results across two landmark properties in a one-of-a-kind destination. Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering and events management, call centers, and analytics functions. These functions are the core of Hilton's "commercial engine" and are essential to Hilton's ability to drive profitable growth. The primary responsibilities of this position are to lead the group, transient, and catering (where applicable) sales team at your hotel/complex and deploy business strategies that are creative, dynamic and impactful towards achieving your hotel's annual budget and crossover targets. As the Area Director of Sales, you will be responsible for overseeing commercial strategies for your sales team. Your goal is to improve the performance of the sales team by connecting strategy and business processes. Business processes should be designed to impact revenue streams, including Rooms, Catering and Events. Key deliverables for this role are to set deployment, team composition, and provide a cadence of activities that are a "predictive and prescriptive" approach to drive performance. In this role, you should possess strong leadership, communication, and networking skills. You will facilitate the delivery of the Americas Commercial Operating Model pertaining to rooms (and banquets) sales.

Requirements

Minimum Education: Bachelor's Degree preferred
Minimum Years of Experience: Three (3) or more years in hospitality sales & marketing leadership preferred
Minimum Years of Experience: Three (3) years cross-functional experience in hotel management, or related industry experience preferred

Nice To Haves

Additional/advanced degree coursework in business administration, marketing and communications
Adaptable experience with business strategy, business planning, and business plan development
Ability to speak multiple languages
Multiple Brand experience
Proficiency in Delphi FDC preferred

Responsibilities

Contribute to the hotel's Annual Multi-Year Strategic Intentions and Commercial Strategy, in partnership with the hotel commercial leadership team and regional sales, revenue and marketing support
Directly accountable for setting the strategy and delivery of hotel's sales targets including Direct Selling Revenue Streams including group rooms, banquets, catering, business transient and leisure transient
Work with Hotel's Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share
Strategically align sales activities and outcomes with established optimal mix, contribute to the accuracy of revenue forecasts, while executing strategies for different demand periods and the retail and group pricing targets established
Understand and contribute to the maximization of profits in line with GOP and EBITDA targets
Operate within departmental expense budget and forecasts
In collaboration with hotel's commercial leaders, contribute to the development of knowledge of all competitor and market activity
Lead daily and weekly business review and sales strategy meetings
Manage and execute monthly, quarterly, and annual APEX performance process with eligible sales team members
In collaboration with DOSM, contribute to the commercial strategy plan pertaining to sales, socialize and amend plan on a consistent basis
Development and oversight of hotel's sales site visit strategies and approach
Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools
Responsible for recruiting and retention of all sales roles
Lead, engage, and develop sales team members, including ongoing performance development and Career Development Plans
Conduct performance reviews for all direct reports and provide feedback for dotted line reports, including but not limited to:
Group Sales
Business Transient Sales
Leisure Sales
Catering Sales
Contract/PERM Sales
Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals
Contribute to performance and commercial activity reporting for hotels (i.e., performance status communication and response plans)
Liaise with Hilton Worldwide Sales towards demand and conversion generation
Build strong relationships with CVB and 3rd party travel partners
High level of engagement with customers from all sales segments including:
Support of team's site visits and pre-convention meetings
Support of sales managers sales travel into market