Area Director of Rooms

Hersha Hospitality Management LP•Brooklyn, NY

1d•Onsite

About The Position

The Area Director of Rooms is responsible for overseeing all aspects of the rooms division, with a particular focus on engineering and housekeeping operations. This role ensures adherence to established guest service and sustainability standards. Key responsibilities include managing financial operations, developing and monitoring budgets and forecasts, and supervising all guest services department managers. The Director will also review guest correspondence, manage vendor and personnel contracts, and optimize guest room occupancy to minimize overbooking. A significant part of the role involves creating and implementing action plans to improve guest service and ensuring compliance with HHM's EarthView sustainability program, as well as practicing safe work habits according to MSDS and OSHA standards.

Requirements

5 to 7 years related experience required.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Monitor front office financial operations and ensure compliance with accounting controls and procedures.
Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review, submit for approval, and order capital budget items as required.
Supervise all guest services department managers.
Review correspondence from guests and incident logs and direct staff according to information obtained.
Oversee vendor and personnel contracts throughout the hotel.
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.