Area Director of Property Operations - So Cal - Los Angeles Area

Mercy Housing•Los Angeles, CA

1d•$110,000 - $115,000•Hybrid

About The Position

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. We are seeking an Area Director of Property Operations in our Southern California region to support our LA-area portfolio. This position is responsible for championing affordable housing and directing management-related activities with site-level personnel and other Mercy Housing-related departments across the property area. We encourage candidates with lived experience to apply. This position is hybrid-eligible.

Requirements

High school diploma.
Three (3) years’ experience in housing and/or property management
Experience generating property budgets and managing affordable housing developments, including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.
Exposure to/familiarity with community organizing, services, and programs.
Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
Relate well to people from diverse backgrounds.
Comprehend and communicate in the English language both orally and in writing.
Interpret and understand financial information generated from property management software reports.
Legally operate a motor vehicle (valid driver’s license).
Work in a collaborative manner and in a team environment.
Proficiency with Microsoft Office.
Define and solve problems.
Understand and commit to the Mission and Philosophy of Mercy Housing.

Nice To Haves

Bachelor’s degree in Business Administration, Real Estate, or related field.
Certified Property Manager or similar certification.
Experience as a supervisor of multi-family housing or five (5) years’ experience as a manager of multi-family housing

Responsibilities

Responsible for monitoring and directing all management-related activities with site-level personnel.
Ensure proper rent collection procedures are followed, and that rents allowed under regulatory programs are being achieved.
Maintain budgeted occupancy levels or higher.
Hire property staff.
Adhere to preventative maintenance schedule for each property.
Address resident concerns appropriately in a timely manner
Work outside normal business hours to respond to the needs of the property
Travel occasionally to property sites and team meetings

Benefits

Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
Early close Fridays (3 paid hours each Friday).
Early close prior to a holiday (3 paid hours preholiday).
Paid Time off between Christmas and New Year's Holiday
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave (in 2025)
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental (in 2025)
Pet Insurance options
403b + match