Area Director, Learning & Development, BHC

BHC

108d

About The Position

The Area Director of Learning & Development (ADLD) will develop, direct, and oversee all aspects of organizational learning for every BHC property. This will include the timely and successful completion of new hire orientations; vision, mission, value trainings; leadership and development course framework; and all learning initiatives. Effective trainings and quality learning activities created by the ADLD (in collaboration with Senior Leadership and property teams) will focus on enriching the lives of employees, the community, and our guests. The position requires creative approaches to strategizing, implementing, and delivering training initiatives and quality assurance measures to achieve luxury-level hospitality standards. This prospective team member will have superior leadership and presentation capabilities and the passion to shape a growing company that attracts, retains, and develops top talent to drive organizational success. Excellence is a requirement.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
• 5+ years of progressive experience in human resources, with a significant portion in leadership roles, preferably in luxury hospitality or a related industry.
• Proven track record of successfully developing and executing strategies that drive organizational success.
• Experience in a similar organization that has achieved a Forbes Five Star rating or similar.
• Strong knowledge of industry luxury standards, effective learning strategies, employment laws and regulations.
• Exceptional interpersonal and communication skills, with the ability to influence and engage at all levels of the organization.
• Demonstrated experience in fostering diversity, equity, and inclusion initiatives.
• Excellent organizational, interpersonal, presentation, and administrative skills.
• Strong organizational and time management skills, with the ability to be responsive and balance priorities, work activities and resources, in a fast-paced, cross-functional environment.
• Ability to listen to others and guide a team of senior leaders and many others in reaching common goals, doing so with tact, grace, and gratitude.

Responsibilities

• Lead the design, (re)development, and implementation of all new-hire orientation and training programs to create a culture in absolute alignment with BHC’s mission, vision, values, and strategies.
• Assess and identify learning and training areas that require improvement or expansion and curate training content such as videos, manuals, and digital resources to address issues.
• Review guest and employee satisfaction surveys to continuously improve training content and delivery methods.
• Ensure all employees receive compliance training related to safety, ethics, and legal requirements.
• Oversee and manage sound fiscal stewardship of the L&D budget by allocating resources effectively to support program enhancements.
• Implement diverse training methods such as in-person workshops, e-learning modules, on-the-job training, and stages, to target different learning styles and preferences.
• Maintain clear communication with Senior Leadership, Department managers and all Operations teams.
• Ensure coordination and facilitation of new hire orientation program to generate a positive first impression and emphasize the importance of Forbes-Five-Star guest service.
• Encourage career growth and retention of all employees by establishing development paths and training plans to leadership managerial and executive positions.
• Develop performance appraisal systems and continuous feedback mechanisms to track employee progress and provide timely coaching and support.
• Establish and foster effective relationships with organizations (local and beyond) such as universities and colleges, training providers, and community programs.
• Keep current with hospitality-related emerging trends and best practices (internally and externally); lead the development of new offerings, toolkits, publications or knowledge.
• Oversee property level Learning Managers and assist in their career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees