Area Customs Manager II

DB Schenker • Carson, CA

278d

About The Position

The Area Customs Manager II is responsible for building, maintaining, directing, and managing a highly motivated Customs brokerage team and ensuring the financial success of the department. This role includes managing the customs brokerage operation, customer service, new customer implementations, and actively engaging in the selling of Schenker's customs product while overseeing P&L tasks and responsibilities.

Requirements

• Capable of managing numerous staff members.
• Strong leadership and team management skills.
• Management experience.
• Capable of managing high volumes of transactions.
• Licensed customs broker required.
• Exceptional interpersonal, analytical, problem-solving, and communication skills required.
• Significant technical experience in import operations, customs, and participating governmental regulations required.

Responsibilities

• Manage Customs Department overseeing all daily activities including clearance and audit processes in accordance with CBP guidelines, regulation, and company policy.
• Develop, implement, maintain procedures, and seek continuous improvements for the department.
• Provide guidance on Customs laws and regulations to internal and external customers and staff.
• Ensure accurate and timely service, including financial controls to avoid penalties.
• Manage Customs Services and team's performance using KPI requirements and maintain high level results.
• Maintain visibility and control of operating and work flow systems for proper use, workload management, process flow, and timely activities.
• Manage the Area Customs Center (ACC) P&L and meet or exceed the budget.
• Identify strengths and weaknesses of the department and work to improve through training and guidance.
• Select and place highly motivated staff, ensure staff training and define specific job assignments.
• Manage staff performance to ensure required levels of productivity and organizational objectives are met.
• Work closely with transportation teams and peer-managers to seek mutual benefiting process improvements.
• Regular engagement with the sales department to acquire new accounts.
• Establish strong relationships with internal and external customers.
• Responsible for implementing new customers and maintaining high level of service performance.
• Research and resolve customer complaints on Customs related and operational issues.
• Ensure client profiles/SOPs are regularly reviewed, maintained, and centrally located.

Benefits

• Medical: A number of plans for a variety of health care services and supplies.
• Vision: Option for separate vision coverage for eye exams, frames, and contact lenses.
• Dental: Option for separate dental coverage to cover preventative major and basic dental services.
• 401(k): Pre-tax 401(k) contribution plan with a company match.
• Direct Deposit: Direct deposit offered to all employees.
• Holidays: Paid 6 major holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Warehousing and Storage