Area Customer Service Coordinator

Ricoh Electronics • New York, NY

414d

About The Position

The Area Customer Service Coordinator plays a crucial role in supporting the daily operations and administration of Managed Services Accounts within a designated operational area. This position requires a comprehensive understanding of Ricoh's service delivery requirements and methodologies, as well as the ability to adapt to various customer environments. The coordinator is responsible for providing operational support, covering for onsite personnel, assisting with process improvements, and ensuring compliance with operational best practices.

Requirements

• High school diploma plus 12 months of related work experience; post-high school education preferred.
• Intermediate skill level in Microsoft 365 applications and communication tools (Microsoft TEAMS, Zoom, Webex).
• Experience in mailroom operations, reception, hospitality, and print production is preferred.

Nice To Haves

• Experience in customer service roles.
• Familiarity with Ricoh's Service Excellence Methodology.

Responsibilities

• Support daily operations for all contracted services at customer accounts within a geographical area.
• Provide coverage for absences or vacations of onsite resources, including site management.
• Assist management with process improvement and ensuring compliance with operational best practices.
• Support Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assist with onboarding new team members and cross-training peers.
• Develop and maintain Site Procedure Guides and share best practices throughout the geographical area.
• Inspect Site Procedures Guide for accuracy and compliance at various locations.
• Perform daily visual inspections of site services and compliance with safety standards.
• Create and maintain a customer-focused environment.
• Escalate customer issues to Ricoh Management and support resolution to completion.
• Communicate effectively and respond quickly to customer inquiries.
• Maintain and submit monthly expenses in a timely manner.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Tuition assistance programs.
• Paid vacation time and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED