Area Customer Service Coordinator

Ricoh Americas Holdings•Reston, VA

22h•Onsite

About The Position

Join our team as an Area Customer Service Coordinator, a highly visible, customer-facing role responsible for traveling between multiple client sites to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator. In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.

Requirements

High school diploma with at least 12 months of relevant work experience.
Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/- 60-mile radius.
Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

Nice To Haves

Additional education beyond high school is encouraged.
Ability to complete tasks with ease using proficiency in the Microsoft Office suite and other computer operations.
Demonstrated prior experience in customer service or related fields.
Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

Travel between assigned client locations using a personal vehicle.
Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders.
Provide Office Services support, including digital printing, scanning, copying, and document finishing.
Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination.
Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas.
Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.).
Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones.
Troubleshoot basic service or equipment issues and escalate concerns as appropriate.
Maintain a professional appearance and strong service mindset while working across multiple client environments.
Communicate effectively through clear verbal interactions and accurate written documentation.
Flexible with work hours between 6:00 AM – 7:00 PM, with possible overtime for evening and/or weekend events.
Must be able to operate a courier vehicle for making courier collections and deliveries, as needed.