Area Counter Manager

Ferguson Enterprises•Morrisville, NC

12d

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is seeking the right individual to fill an immediate need for an Area Counter Manager for the Eastern North Carolina Market for the Waterworks Business Group. Position Details Reports to Senior General Manager Details: $14 million market opportunity, 7 counters Must be located in the Raleigh, NC area Approximately 15% overnight travel required

Requirements

5 years of prior Counter/Retail Sales and Management experience is strongly preferred
Ability to work across department lines, manage time and people
Problem solving, leadership and listening skills
Able to initiate and embrace change, mentoring skills and desire to train others
The ability to serve a vast array of customers with varying levels of product knowledge
Ability to prioritize workload appropriately in order to balance multiple demands and meet timelines

Responsibilities

Develop profitable business with new and existing customers, building customer rapport and trust and drive sales for our counter sales business
Supervise the strategy and operation of 7 counters in the Eastern North Carolina market
Ensure product marketing through merchandising and promotions, and monitors the appearance of the counters
Responsible for policy and strategy implementation
Maintain and develop relationships with suppliers, address and resolve customer complaints, as well as improve the customer experience
Work with other branch personnel to ensure phenomenal customer service from the order to the delivery and beyond