Area Community Manager

The High Companies•Lancaster, PA

13d

About The Position

At High Associates, we do more than manage properties — we create environments where businesses and communities thrive. As one of the twelve business lines within High Companies, we’ve been developing, leasing, and managing commercial and industrial real estate since 1980. Our success is built on a foundation of trustworthy relationships, innovative leadership, and a deep commitment to environmental stewardship and community well-being. From our focus on environmental stewardship to our culture of service, we’re dedicated to creating long-term value for our clients, tenants, and neighbors that extends far beyond the buildings we manage. Looking for a career where you can make an impact and grow with purpose? Join High Associates, where business meets opportunity. GENERAL DESCRIPTION: The Area Community Manager is responsible for the overall successful operations of assigned properties totaling approximately 1,000-2,000 units and works to ensure the department operations meet or surpass industry standards. The Area Community Manager will provide leadership and direction to all the Sr. Community Managers and Community Managers and their teams within their assigned portfolio. Responsible for establishing and monitoring budgets, ensuring financial and operational efficiency with revenue optimization and adherence to standard operating procedures of the assigned communities, providing leadership and training to direct reports and a large workforce of property management staff

Requirements

Bachelor’s degree from a four-year college or university or equivalent experience preferred
Minimum 5 years of experience in a training and/or development role, expertise in a fast-paced work environment preferably in the property management industry
Minimum of 5 years of experience working on site in a community manager role.
Experience and/or strong knowledge of operations, property financial statements, budgeting and forecasting and revenue management.
Experience in developing a training curriculum
IREM certification
NAA certification

Nice To Haves

Prior portfolio experience a plus

Responsibilities

Financial Management Review financial and variance reports on monthly and quarterly basis and implement timely correction measures, as necessary.
Review vacancy reports; monitor resident files, supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, owner compliance and other activities to ensure desired occupancy levels and return on investment.
Report regularly to VP of property management & SVP Residential.
Work collaboratively with property management team and accounting to prepare annual operating and capital improvement budgets and long-term management plans for all properties and ensure timely completion and submission of financial reports in accordance with HREG strategic plan
Administrative and Maintenance Management Review, interpret, and apply applicable laws and regulations, and company policies and procedures.
Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation.
Ensure lease agreements are up to date, and provisions are enforced with each resident.
Negotiate vendor contracts and other contracts in accordance with established criteria to protect the company’s interest.
Implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts.
Oversee risk management; ensure monthly property walkthrough inspections are completed and findings are documented.
Develop and maintain property management systems, including policies and procedures.
Ensure coordination of property operations, including building maintenance, rehabilitation work, general repairs and capital projects.
Responsible for ensuring all property managers understand, monitor and are approving and properly coding all of the expenses for each property.
Responsible for taking care of all escalated resident complaints and responding to emergencies.
Responsible for overseeing responses to and following up with all emergency situations at each property and if needed, coordinating with insurance adjusters and overseeing the management of any claim process.
Ensure appropriate corporate associates/partners remain informed.
Conduct weekly calls on revenue management, monthly reviews, including financial reviews, open work orders, aged delinquency, site inspections, resident file review and lender requirements.
Personnel Management Lead recruitment, selection, and evaluation of property management staff.
Supervise, mentor, and develop property managers to uphold company standards in operations, maintenance, and leasing.
Oversee property maintenance and ensure safety compliance, including audits and training.
Facilitate ongoing team development through coaching, hands-on training, and specialized seminars.
Oversee compliance with Grace Hill and High’s brainer training.
Promote cross-departmental collaboration and team engagement.
Set and monitor property performance goals aligned with industry benchmarks.
Support organizational planning and optimize use of management software.
Collaborate with community managers to create and manage site-specific business and marketing plans.
Prepare departmental reports and represent the team on relevant committees and boards.
Stay current on industry standards, legislation, and best practices.